Gautam Kumar
Banking professional with hands-on experience as a Banking Apprentice at Bank of Baroda
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About
Banking professional with hands-on experience as a Banking Apprentice at Bank of Baroda and formal training through a BFSI certification. Skilled in retail branch operations, customer service, KYC compliance, digital banking support, remittance processing, and operational controls. Strong analytical ability supported by a B.Sc. (Mathematics Honors), with a commitment to delivering excellent customer experiences and maintaining regulatory compliance.
Experience
Banking Apprentice - Bank of Baroda - Gaighat Branch, Patna
(2025-07 - 2026-07)
- Managed branch help desk operations and resolved customer banking queries.
- Assisted customers in Savings and Current Account opening procedures.
- Performed preliminary KYC document verification and customer guidance.
- Supported remittance services including RTGS, NEFT, and Demand Draft preparation.
- Promoted digital banking solutions such as bob World, NetBanking, bob World Business, bob e-Pay, and CBDC applications.
- Observed CTS cheque clearing workflows and back-office operations.
- Understood Maker-Checker (Dual Verification) control mechanisms.
- Gained exposure to FD processing, maturity settlements, and death claim documentation.
Education
B.Sc. - Mathematics (Honors) - A.N. College, Patliputra University (2023)
Intermediate - BSEB (2019)
Matriculation - BSEB (2017)
