Gautam Kumar

Banking professional with hands-on experience as a Banking Apprentice at Bank of Baroda and formal training through a BFSI certification. Skilled in retail branch operations, customer service, KYC compliance, digital banking support, remittance processing, and operational controls. Strong analytical ability supported by a B.Sc. (Mathematics Honors), with a commitment to delivering excellent customer experiences and maintaining regulatory compliance.

Banking Apprentice - Bank of Baroda - Gaighat Branch, Patna

(2025-07 - 2026-07)

• Managed branch help desk operations and resolved customer banking queries.
• Assisted customers in Savings and Current Account opening procedures.
• Performed preliminary KYC document verification and customer guidance.
• Supported remittance services including RTGS, NEFT, and Demand Draft preparation.
• Promoted digital banking solutions such as bob World, NetBanking, bob World Business, bob e-Pay, and CBDC applications.
• Observed CTS cheque clearing workflows and back-office operations.
• Understood Maker-Checker (Dual Verification) control mechanisms.
• Gained exposure to FD processing, maturity settlements, and death claim documentation.

B.Sc. - Mathematics (Honors) - A.N. College, Patliputra University (2023)

Intermediate - BSEB (2019)

Matriculation - BSEB (2017)