Gayathri Devi.S.

Results-driven Process Executive with 2 years of experience at Tata Consultancy Services (TCS) specializing in insurance claims processing, payment authorization, and operational excellence. Experienced in handling IP Payments, Trauma, Total Permanent Disability (TPD), Terminal Illness, RIPA, and Package Claims while ensuring regulatory compliance, quality standards, and SLA adherence. Skilled in end-to-end claims processing, payment authorization, quality assurance, and mentoring new associates.

Recognized with the Best Employee Award twice for outstanding performance and currently expanding expertise in KYC, AML, Customer Due Diligence (CDD), and financial compliance.

Process Executive – Insurance Domain - Tata Consultancy Services (TCS) - Bangalore, Karnataka

(2024-10)

• Process end-to-end insurance claims, including IP Payments, Trauma, TPD, Terminal Illness, RIPA, and Package Claims, ensuring compliance with company policies and regulatory standards.
• Serve as an Authorized Payment Approver, validating claim payments with high accuracy and quality.
• Manage the complete claims lifecycle from assessment through payment settlement as an End-to-End Claims Processor.
• Train and mentor newly onboarded associates, supporting knowledge transfer and improving team productivity.
• Utilize CMS, AmpNet, Salesforce, ORMB, and Oracle for claims processing, documentation, and payment management.
• Consistently exceed SLA, productivity, and quality targets while maintaining exceptional customer service.
• Received the Best Employee Award twice for outstanding performance and operational excellence.
• Transitioned to the KYC/AML domain to build expertise in CDD, AML, KYC, and regulatory compliance.

Master of Business Administration (MBA) - Artificial Intelligence - Amrita Vishwa Vidyapeetham (2025-01)

Bachelor of Commerce (Computer Applications) - Computer Applications - College of Applied Science, Kerala (2021-01 - 2024-12)