Gayatri Harijan

Sales-focused Customer Relationship & Sales Executive with strong experience in selling preowned multi-brand cars, lead generation, and customer handling. Proven ability to convert leads into sales through persuasive communication and consistent follow-ups. Skilled in CRM operations using Salesforce, DMS, OMS, Robin, and One Stop.

Experienced in PowerPoint, Canva, and MS Word, with beginner-level exposure to digital marketing and event hosting to enhance customer engagement and drive business growth.

SALES & CUSTOMER REALTIONSHIP EXECUTIVE - NAIK MOTORS, MAHINDRA DEALERSHIP - South Goa, IN

(2021-02 - 2025-04)

Customer Relationship & Sales – Mahindra First Choice Wheels

• Specialized in selling pre-owned multi-brand cars and managing customer leads from inquiry to delivery.
• Managed customer enquiries, test drives, and digital leads; converted prospects into successful sales.
• Explained detailed documentation related to insurance, finance, and RTO processes.
• Generated leads via OLX, Facebook, Instagram, Cold callings, References and maintained strong follow-ups for conversions.
• Prepared MIS, stock, and delivery & daily reports and other reports as per the need; Prepared letters and applications; updated DMS/OMS, MFC business systems with stock movement and invoicing.
• Coordinated exchange claims, uploaded bonus details and uploaded the exchange claims, and resolved discrepancies related to the same.
• Trained new employees on CRM processes, documentation, and software usage for a smoother workflow.
• Promoted vehicles and offers on social media platforms.
• Engaged online leads, handled enquiries, and converted cold leads into active customers.
• Assisted in creating promotional posts and marketing visuals on Canva and PowerPoint.
• Hosted Mahindra vehicle launches: Scorpio N, XUV700, XUV400 & XUV400 facelift features, 3XO, Mahindra & Mahindra Finance, new outlet launches such as (MFCW Car & Bike and MCEO- Mahindra commercial experience outlet) followed by other announcements.
• Prepared event scripts, introduced features, and coordinated stage announcements.
• Gained experience in public speaking, presentation, and customer engagement.

PRESCHOOL TEACHER - EURO KIDS - Vasco Da Gama

(2019-07 - 2020-03)

• Taught basic literacy, numeracy, colours, shapes, and vocabulary.
• Conducted creative activities, songs, and games to encourage learning.
• Supported social and emotional development in a positive classroom environment.
• Administered parent-teacher meetings to discuss progress and milestones.

PRESCHOOL TEACHER - BHARTIYA VIDYA BHAVANS NARAYAN BANDEKAR SCHOOL - Upasnagar Sancoale, IN

(2018-06 - 2019-03)

• Taught basic literacy, numeracy, colours, shapes, and vocabulary.
• Conducted creative activities, songs, and games to encourage learning.
• Supported social and emotional development in a positive classroom environment.
• Administered parent-teacher meetings to discuss progress and milestones.

EXECUTIVE - M/S JYOTI CONSULTANCY - VERNA, SOUTH GOA, IN

(2016-08 - 2017-07)

• Accurately managed payroll, salary bills, and invoices using Tally and office software.
• Ensured timely and compliant handling of PF, ESIC, and ITR-related processes.
• Prepared official documents and maintained well-organized manual and digital records for smooth operations.

DOCUMENT CONTROL ASSISTANT - MICRO LABS LTD - VERNA, SOUTH GOA, IN

(2015-04 - 2016-07)

• Reviewed and maintained MFR, MPR, BPR, BMR, specifications, and other relevant documents.
• Filed and updated records manually and digitally using Excel and SAP.
• Supported technical employees in locating and managing documents efficiently.
• Coordinated courier dispatches and other documentation needs as required

DOCUMENT CONTROL ASSISTANT - FDC LIMITED - VERNA, SOUTH GOA, IN

(2014-03 - 2015-02)

• Reviewed and maintained MFR, MPR, BPR, BMR, specifications, and other relevant documents.
• Filed and updated records manually and digitally using Excel and SAP.
• Supported technical employees in locating and managing documents efficiently.
• Coordinated courier dispatches and other documentation needs as required

BBA - Business Management - MANIPAL UNIVERSITY JAIPUR (2023-06)

SENIOR SECONDARY SCHOOL CERTIFICATE: Vocational - NATIONAL INSTITUTE OF OPEN SCHOOLING (2017-04)

SECONDARY SCHOOL CERTIFICATE - NATIONAL INSTITUTE OF OPEN SCHOOLING (2015-04)