Customer Service Return Specialist - DOW CHEMICALS PVT.LTD. - Airoli
(2024-01-27)
Manages order entry form received from the CSR teams against Quality Notifications i.e. QN from SAP and process accurately the return order with the case of Physical, Diversion, Revision, Offgrade and Consignment order based on item conditions, damages or defects etc. following all indicated activities as per steps, policy and procedures given in the workflow process document.
- Followups with warehouse team for the downgrading of material and followup with CSR for Offgrade customer, Followup with FMANARC and other Logistics team for consignment delivery
- Updating inventory records and customer accounts with return information, communicating with customers, vendors, and other departments to resolve any issues or inquiries related to returns
- Adherence to all Compliances and Controls on work processes
- Find solutions for more complex matters and looks proactively for improvements
- Manage documents for order processed in Excel maintained in Google Drive
Sr. Sales Support Associate cum Tender, Import and Export Executive - CORAPLUS INDIA PVT.LTD. - Wagle Estate
(2023-08-16 - 2025-01-17)
- Maintain database of existing and new customers in Dynamic 365 ERP
- As per Purchase Order received prepare Proforma Invoice and send to concern Salesperson or Customer
- Preparation of Sales Order and Follow-up with concern departments for approvals for timely dispatch
- Manage the stock level and raise PRF as per the requirement by sales person with approvals from management. Preparation of Internal Company Salesorder while co-ordinating with Dubai Team for reservations and allocate the material as per the order. Followup for Import shipments with Logistics team
- As per samples request received from sales person check the inventory and as per requirement dispatch the samples and take the feedback from the customers
- Arrange dispatch schedule as per the Incoterms and Followup for outstanding payments
- Registration on various government tender portal with the DSC uploadation, renewal of DSC after removal of expired one
- Download all tender documents check terms and conditions, Bank Guarantee and tender fee amount, Technical Criteria, Product Specifications, Payment, Delivery terms, Bid Due Date etc. Check it Manual Bid or e-tender with Price or Unpriced Bid
- As per tender requirement prepare tender documents alongwith the Quotation with sign, stamp and filling the details for required papers. Upload tender documents on the portal within the due date
- Participate in reverse auction. Check Bid participation details and fill in Excel so we may have records, once order is received prepare Bank Guarantee, alongwith required documents and submit in Bank. Process the orders as per customer required dates, follow up with dispatch and logistics team to get delivered material as per specified dates shared. Follow for payment
- Update reports of pending orders and report to the Manager, Escalating and resolving the queries and other office routine work
Sales Executive cum Tender Executive - ALCHEMIE GASES & CHEMICALS PVT.LTD. - Sion
(2018-06-11 - 2023-08-11)
- Responding to customer queries received over emails, calls, Indiamart, Export and Explains about company products process and order confirmation process
- Maintain database of existing and new customers in CRM. Searching of new clients on Google
- Tender search on portal and pick the same whether its existing or new and update the same in tender excel sheet
- Preparation of Quotation in CRM, Proforma Invoice and Co-ordinate with concern department for Local and Export Orders. Co-ordinate with the forwarder for the shipment booking dates
- Registration on various government tender portal with the DSC uploadation, renewal of DSC after removal of expired one
- Download all tender documents check terms and conditions, Bank Guarantee and tender fee amount, Technical Criteria, Product Specifications, Payment, Delivery terms, Bid Due Date etc. Check it Manual Bid or e-tender with Price or Unpriced Bid
- As per tender requirement prepare tender documents alongwith the Quotation with sign, stamp and filling the details for required papers. Upload tender documents on the portal within the due date
- Participate in reverse auction. Check Bid participation details and fill in Excel so we may have records, once order is received prepare Bank Guarantee, alongwith required documents and submit in Bank. Process the orders as per customer required dates, follow up with dispatch and logistics team to get delivered material as per specified dates shared. Follow for payment
- Checking the stock level for the particular orders with the Factory and sending the Quotation to the customer
- Check the enquiry of new product with Purchase department and after confirmation check with department and update the same to customer and send Quote. Participate in Reverse Auction
- Prosecution of orders and Tender ARC orders received with production department for further process
- Follow-up with production department and ensure that orders are delivered as per schedule
- As per the customers requirement arrange the mode of Transporter and follow up for the orders to be delivered to the customers on time
- Follow-up with cylinder department for the pending cylinder of the customer as per the follow-up list with customers to return back the cylinder and arrange pickup while co-ordinating with Transporter until final delivery done till destination
- Follow-up with customers for payment by coordinating with Finance for existing and new clients
Sales Co-Ordinator (Customer Care Executive) - WINGFAN INDIA PVT LTD. - Vadpe, Bhiwandi
(2017-09-18 - 2018-04-30)
- Responding to customer queries received over emails, calls and explains about company products and order confirmation process
- Preparation of Proforma Invoice and Co-ordinate with concern department
- After receipt of the order maintain the stock level for the particular orders
- Prosecution of orders received with production department for further process
- Follow-up with production department and ensure that orders are delivered as per schedule
- As per the customers requirement arrange the mode of Transporter and follow up for the orders to be delivered to the customers on time
- Follow-up with customers for C-Forms, payment by coordinating with Finance
Sales Co-Ordinator (Customer Care Executive) - R-PAC INDIA PVT LTD. - Pawane, Turbhe
(2011-12-11 - 2017-09-04)
- Responding to customer queries received over emails, calls and explains about company products and order confirmation process
- After receipt of the enquiry checking with the Product Development Department for approval and punch the enquiry in ERP System
- Checking with Overseas Office for approved artwork for further process
- Negotiation with supplier for all new enquiries for the prices
- Follow-up with customer for approval on Quotation
- Preparation of Proforma Invoice and Co-ordinate with concern department
- Prosecution of orders received through System (a customized app.) to design department and production department for further process as per the approved artworks
- After receipt of the order maintain the stock level after checking with warehouse
- Follow-up with supplier (production department) and ensure that orders are delivered as per schedule
- Follow-up with logistic department to ensure the goods are delivered within stipulated period of time
- Follow-up with customers for C-Forms, payment by coordinating with Finance
Computer Operator cum Office Assistant - BHARAT ELECTRONICS & ELECTRICALS - Dadar
(2006-05-10 - 2009-10-31)
- Preparation of Cash Vouchers, Challans, Packing Slip, C-Form Reminder, Invoice, Quotation, Proforma, Purchase Order, Printing Labels, Saving A/c's, Export Invoices, Inward Register, Stock Report & Parties Order List
- Maintenance of Purchase, Sales, Inward Register, Bankbook, Excise book, ESIC File, RG 3 Register & Parties Order Book
- Banking work such as filing Cheques & Pass Book, depositing cheques into Bank etc
- Typing Correspondence / Letters and also other reports in MS Word & also maintaining accounts details in MS Excel Package
- Attending telephone calls and handling the Customers & any other office Routine work
Computer Operator cum Office Assistant - BURHANI HOSPITAL - Mumbra
(2004-10-04 - 2006-02-28)
- Assist to the Patients for correct preventive cautions to be taken with several concerned Doctors
- Preparation of Certificates, Bills, Letters and any other correspondence work
