Lead Specialist, Customer Care, HNC (Health Nutrition & Care) - DSM-Firmenich
(2025-09)
Act as the single point of contact for customers, managing order receipt, order confirmations, pricing checks, payment terms and credit releases.
- Process customer orders accurately in SAP (Order Punching)
- Create and manage DNP scrap work orders for vendors
- Process sample orders and ensure timely executive
- Create invoices and coordinate invoice – related activities
- Update production dates and QC Status upon premix order confirmation
- Process scrap billing and maintain accurate records
- Manage end – to – end order execution, including shipping instructions, dispatch planning, and delivery coordination
- Coordinate with production, warehouse, supply planning, and transport teams to ensure On -time dispatch
- Share dispatch details and shipment and status with customers
- Handle customer inquiries related to orders, deliveries and material availability
- Coordinate with internal stakeholders to resolve issues and ensure timely service
- Monitor back orders and follow up on urgent customer requirements
- Create invoices and maintain shipping documentation
- Process good receipts and support credit/debit note activities
- Ensure accurate documentation and compliance with company procedures
- Prepare weekly sales estimations and reports
- Track OTIF (On-Time-In-Full) performance and loss reasons
Customer Support - Envisat - Nobel Biocare System
(2023-08 - 2024-08)
- Looking after online orders & Manual orders
- Follow up for products with onshore team
- MIS work-daily stock report, Credit check & Back-order report
- Preparing Proforma Invoice and Quotation
- Preparing Delivery Note against SO
- Follow up with sales Team for Credit block payment Clearance
- Providing payment details to finance team to release order
Customer Support Executive - Brenntag Ingredients India Pvt Ltd
(2021-11 - 2023-08)
Order Processing in SAP for Key Customer (Pidilite, HPCL, Valvoline, Henkel, Standard Greases, Tide Water, Asian Paints)
- Co-ordination with Sales team for order planning
- Sharing order confirmation to Customer
- Preparing DO in SAP
- Co-ordination with SCM team for processing order
- Providing Dispatch detail, COA, E-Invoice, E-Way bill to Customer
- Processing out & out sales order
- Maintaining all reports
- Maintaining billing systems keeping them up-to-date and carrying out billing duties
- Following up and collecting payments
- Communicating with customers via phone, email, or in person
- Examining and solving customer queries and complaints
- Collection booking in bank like Passing Bank entries & arrange to deposits customer cheques in Bank
- Preparing Bank reconciliation
Account Receivable - Brenntag Ingredients India Pvt. Ltd.
(2016-11 - 2021-11)
7 Years Worked as Account Receivable from November 2016 to November 2021.
- Maintaining billing systems keeping them up-to-date and carrying out billing duties
- Following up and collecting payments
- Communicating with customers via phone, email, or in person
- Examining and solving customer queries and complaints
- Collection booking in bank like Passing Bank entries & arrange to deposits customer cheques in Bank
- Preparing Bank reconciliation
- Working with SAP application
- Preparing marketing and sales strategies, maintaining a healthy relationship with the clients
- Answering client's questions in a professional manner
- Handling complaints of the clients
- Writing monthly reports on the performance of the campaigns
- Make contact via phone email social media
- Follow up on any leads that you generate and set up meetings with new clients
- Research companies, use modern digital marketing techniques (social media, PPC etc.) to grow the company's client base and win new business
- Excellent communication, interpersonal, and customer service skills
- Understanding and knowledge of sales and marketing
- Oversee day-to-day sales
- Monitoring, and forecasting to better understand the market
- Stay up to date on current market trends
- Greet clients and visitors with a positive, helpful attitude
- Assisting clients in finding their way around the office
- To welcome visitors by greeting them, in person or on the telephone, answering or referring inquiries
- To contribute to team effort by accomplishing related results as needed
- Receiving and Distributing Mail
- Manage the Conference Schedule
- Send and Receive Faxes
- Keep reception area clean and well maintained
- Answer the telephone, and take messages
- Make travel arrangements
Sales & Marketing Executive - JNA Bearings Private Limited - Mumbai, India
(2014-01 - 2015-07)
- Preparing marketing and sales strategies, maintaining a healthy relationship with the clients
- Answering client's questions in a professional manner
- Handling complaints of the clients
- Writing monthly reports on the performance of the campaigns
- Make contact via phone email social media
- Follow up on any leads that you generate and set up meetings with new clients
- Research companies, use modern digital marketing techniques (social media, PPC etc.) to grow the company's client base and win new business
- Excellent communication, interpersonal, and customer service skills
- Understanding and knowledge of sales and marketing
- Oversee day-to-day sales
- Monitoring, and forecasting to better understand the market
- Stay up to date on current market trends
Out-Patient Department (OPD) - Seven Hills Hospital: Multispecialty Hospitals - Mumbai, India
(2012-03 - 2013-12)
- Greet clients and visitors with a positive, helpful attitude
- Assisting clients in finding their way around the office
- To welcome visitors by greeting them, in person or on the telephone, answering or referring inquiries
- To contribute to team effort by accomplishing related results as needed
- Receiving and Distributing Mail
- Manage the Conference Schedule
- Send and Receive Faxes
- Keep reception area clean and well maintained
- Answer the telephone, and take messages
- Make travel arrangements
