Gazanafar Alam

Results-driven Enterprise Technology Leader with 19+ years of experience designing and delivering enterprise-grade e-Commerce, AI, and digital platform architectures for global clients across the US, UAE, and Europe. Deep expertise in end-to-end solution design spanning RAG-based AI Agents, Azure AI Foundry, OpenAI, multi-LLM orchestration, voice-enabled agents, web applications, ERP integrations, omni-channel platforms, cloud infrastructure, and mobile ecosystems. Adept at translating complex business requirements into scalable, high-performance technical architecture using Microsoft Azure.

Experienced

Gen AI Engineer and AI Architect in LLMs, Retrieval-Augmented Generation (RAG), scalable AI deployments, and cloud-native architectures. Leads the design and development of agentic AI workflows, voice-to-voice AI Agent experiences, and multimodal AI applications. Collaborates closely with executive leadership, UI teams, and cross-functional engineers to drive AI adoption and strategic innovation.

Passionate about building AI-driven products that enhance automation, decision-making, and user experience at scale. Expertise in Microsoft ASP.NET, C#, MVC, DotNetCore, SQL, Azure, JavaScript, and jQuery, with hands-on experience in ERP integration with Microsoft Dynamics, and Microsoft Power Platform (Power Pages, Dataverse, Model-Driven Apps, Power Automate). Proven track record of building high-performance, scalable web applications in Agile environments.

Proficient in AI-assisted development using GitHub Copilot, Claude AI, and ChatGPT for prompt engineering and productivity enhancement. Experienced in leading teams, code reviews, and defining development standards across custom and low-code/no-code platforms.

Group Architect- Managed Services - E-Commerce Platforms & Power Platform - Hitachi Solutions India Pvt. Ltd.

• Pune, India

(2006-11)

Leading the e-Commerce Development, Implementation and Managed Services division, managing 10+ direct reports including Technical Leads, Sr.

Technical

Analysts, and Technical Analysts, while collaborating across globally distributed cross-functional teams of 70+ engineers supporting enterprise delivery and managed services programs. Reporting directly to the Sr. Director.

• Lead end-to-end delivery of large-scale e-Commerce projects for clients across the US, UAE, and Europe, supporting business operations generating over $150M annually while consistently meeting and exceeding scope, schedule, and quality targets.
• Architect and oversee enterprise solutions using Hitachi OMS, ASP.NET Core, MVC, C#, SQL Server, Azure, and ERP integrations (Microsoft Dynamics AX/D365 F&O).
• Developed Model-Driven Apps, Dataverse solutions, and Power Automate Flows to automate business processes and integrate cross-platform data workflows.
• Designed and implemented RAG-based AI Agents using Azure AI Search — architecting document ingestion pipelines, vector indexing, semantic search, and retrieval-augmented generation with OpenAI GPT models for enterprise knowledge management use cases.
• Built multi-LLM AI Agents on Azure AI Foundry and Microsoft AI Foundry, integrating GPT-4, Mistral, Llama, and other LLMs; designed prompt engineering strategies, tool-use patterns, and model evaluation frameworks to select the optimal LLM per business use case.
• Architected voice-based AI Agents leveraging Azure Cognitive Services (Speech-to-Text, Text-to-Speech) and OpenAI Realtime API, enabling natural conversational interfaces for customer service, IVR replacement, and field-service applications.
• Manage project planning, resource allocation, effort estimation, risk management, and client communication across multiple concurrent engagements.
• Drive Omni-Channel implementations including mobile applications (Android & iOS) and responsive web platforms.
• Collaborate with cross-functional globally distributed teams of 70+ engineers, technical leads, business analysts, QA teams, and product managers to translate client requirements into robust technical solutions.
• Played a key role in the enterprise upgrade from Microsoft Dynamics AX 2009 to Microsoft Dynamics D365 F&O, managing application architecture, data migration strategy, ERP integrations, and ensuring seamless business continuity across connected systems.
• Managed enterprise-wide data architecture and application architecture across e-Commerce, OMS, ERP, and internal business platforms, ensuring scalability, performance, security, and long-term maintainability.
• Oversaw application security, system stability, risk prevention initiatives to ensure platforms remained secure, resilient, and protected against cyber threats and operational vulnerabilities.
• Improved delivery governance and SDLC processes through stronger technical reviews, release controls, and engineering best practices, increasing delivery efficiency and reducing production issues.
• Supported executive leadership with strategic planning, technical decision-making, and architecture modernization initiatives aligned with long-term business growth and operational excellence.
• Led data archiving and optimization initiatives for a US client that reduced production database size by 75%, significantly improving system performance, reporting efficiency, and overall application stability.
• Designed, developed, and managed internal middleware integrations connecting e-Commerce platforms, CRM, ERP, WMS, and various internal applications, ensuring seamless data flow, operational continuity, and process automation across the enterprise.
• Built and maintained API-driven architecture to support real-time system integrations, improving cross-functional visibility, reducing manual intervention, and increasing operational efficiency across business units.
• Conduct weekly strategic meetings with US-based IT executives, providing project updates, resolving delivery risks, aligning priorities, and supporting executive decision-making across enterprise programs.
• Managed the development of AI-driven enterprise solutions focused on improving internal knowledge access, workflow automation, and operational decision-making by leveraging LLM-based search, contextual retrieval, and intelligent recommendation systems for a US client.
• Oversaw the development of secure, scalable cloud-based AI platforms integrating business data, application workflows, and advanced automation capabilities to support smarter customer experiences, faster information access, and improved cross-functional efficiency.
• Mentored junior developers, conducted code reviews, established coding standards, and collaborated cross-functionally to translate requirements into technical solutions.