Gd Jacob

Results-driven Medical Billing professional with over 7 years of experience in Team Leadership, Quality Assurance, and Pre-Authorization within the healthcare revenue cycle. Proven ability to lead high-performing teams, improve operational efficiency, maintain quality standards, and ensure compliance with client SLAs. Experienced in process optimization, performance management, client communication, and operational excellence.

Team Lead - QuantusPro Solutions

(2025-04 - 2026-05)

• Led daily team operations to achieve productivity, quality, and SLA targets.
• Monitored team performance, attendance, and quality metrics.
• Conducted team huddles, coaching sessions, and performance reviews.
• Managed client escalations and ensured timely resolution.
• Prepared operational reports and collaborated on process improvements.

Quality Analyst - Vee Healthtek

(2022-06 - 2025-04)

• Performed quality audits on medical billing transactions.
• Provided coaching and feedback to improve accuracy.
• Prepared quality scorecards and trend analysis reports.
• Supported training and process documentation.

Pre-Authorization Executive - Infinx Pvt. Ltd

(2019-10 - 2022-02)

• Processed insurance pre-authorization requests accurately.
• Verified eligibility, benefits, and authorization requirements.
• Coordinated with providers and insurance companies.
• Maintained compliance with payer guidelines and documentation standards.

Bachelor's Degree - Silver Jubilee Degree College (2017)

Intermediate - Infant Jesus Junior College (2014)

SSC - St. Savio High School (2012)