Geet Gill

Hardworking and passionate professional with strong organizational and leadership skills. Eager to secure an entry-level position in a dynamic organization. Committed to helping teams achieve company goals and deliver excellent service. Experienced in counseling, logistics, customer service, and team leadership with a proven ability to motivate teams and support individual growth.

Freight Broker – US & Canada Logistics - COGENT B.P.O software consulting Cogent E services private limited - Noida, Uttar Pradesh

(2022-03 - 2025-06)

• Coordinated freight shipments across the US and Canada by negotiating with carriers and clients.
• Maintained accurate documentation for shipments, rates, and client communications.
• Monitored logistics operations to ensure timely pickup and delivery.
• Built strong working relationships with trucking companies and customers to facilitate repeat business.
• Demonstrated efficiency in managing multiple shipments simultaneously under high-pressure conditions.

Counselor - Touchstone Nawanshahr - Nawanshahr, Punjab

(2021-03 - 2021-12)

Delivered one-on-one counseling sessions to support clients in overcoming emotional, behavioral, and career-related challenges. Assessed individual needs, created personalized action plans, and promoted mental well-being through active listening and problem-solving techniques.

Team leader - Conneqt Business solution limited - Solan, Himachal Pradesh

(2015-03 - 2021-01)

• Managed a high volume of customer calls with minimal wait times.
• Implemented strategies to maintain high customer satisfaction and resolve concerns.
• Provided accurate information about products, services, and policies.
• Ensured professional and efficient communication with clients.

Costumer Care Executive - TATA business support services - Solan, Himachal Pradesh

(2014-02 - 2015-02)

Customer Care Executive with strong communication skills and a customer-first approach. Experienced in handling customer queries, resolving complaints, and providing accurate information. Skilled in maintaining positive customer relationships and ensuring high levels of satisfaction.

M. A. - Political science - Shimla university (2014-03 - 2016-03)

B.A - Hindi elective - Shimla university (2011-03 - 2014-03)