Gerard. Joseph
Create an excellent customer satisfaction in the organization achieving Organizational goals.
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About
18+ years in soft skill and Voice&Accent training with 8 years of experience in call center projects (U.S based). Training of English Language, Voice and accent for 10 years. Proficient use of techniques, enhancement, socializing, and enforcement. Excellent communication, interpersonal, organizational, and leadership skills. Exceptional versatility with the ability to manage multiple tasks in a pressured environment. Dedication and drive as a hard-working individual.
Experience
Full time - Guide House
(2026-04)
- Voice and accent training
- U.S Accent
- Soft skill training and etiquette (telephone, email, customer orientation, etc.)
- Training to develop communication skills
- Focusing on flow of language
- Call auditing and feed back for better customer service
- Call calibration
- Call flow and process training
- Conducted interview drive
Freelance - Freelance
(2025-07 - 2026-03)
Training done for new hires on soft skills and reports submitted on evaluation done.
Consultant - Integra global solutions
(2025-03 - 2025-06)
Managing team, Update given to CEO, Team task completion.
Freelance - LTI Mindtree, Info Beans
(2024-04 - 2025-02)
Trained new hires on soft skills based on batch schedules.
Contractual - Eidos
(2016-06 - 2024-03)
- Voice and accent training
- Behavioral training
- Accent neutralization
- Soft skill training and etiquette (telephone, email, customer orientation, etc.)
- Customer support and sales (telephonic)
- TNI and TNA for the project
- Training to develop communication skills
- Focusing on flow of language
- Conduct interview
- Conducting floor activities and competitions
Full time - Namecheap
(2015-12 - 2016-03)
- Voice and accent training
- Behavioral training
- Accent neutralization
- Soft skill training and etiquette (telephone, email, customer orientation, etc.)
- Customer support and sales (telephonic)
- TNI and TNA for the project
- Training to develop communication skills
- Focusing on flow of language
- Conduct interview
- Conducting floor activities and competitions
Free lance - Cognizant
(2014-10 - 2015-11)
- Voice and accent training
- U.S Accent
- Soft skill training and etiquette (telephone, email, customer orientation, etc.)
- TNI and TNA for the project
- Training to develop communication skills
- Focusing on flow of language
- Call auditing and feed back for better customer service
- Call calibration
- Call flow and process training
- Conducted interview drive
- Hosting client visits.
- Team coordination for the training team.
Senior Trainer - HR L&D - Caresoft Global Pvt Ltd
(2012-10 - 2014-09)
Full time
- Customer service trainings
- Payrolls handled for the employees
- Managing training programs on product and process and soft skills
- Training analysis done for the organization
- In charge of seven Domains.
- Planning training calendar for the month
- Conducting events for domains
- TNI for projects
- TNA for projects
- Conducting team meeting
- Content development.
Freelance - Randstad India Pvt ltd.
(2010-02 - 2012-09)
Training on soft skills for colleges and corporate
Senior Trainer - Stepping Stones
(2003-03 - 2010-01)
Contract
- Handling soft skill trainings for corporate sectors.
- Language development skills
- Conducting workshops in Customer handling skills.
- Imparting training on various topics for corporate sectors.
- Content development for all training programs.
- Training done on Voice and Accent.
- HR activities like recruitment, payroll, appointment orders etc.
Education
Masters of Arts - ENGLISH - Annamalai University, Chidambaram (2001 - 2001)
