Technical Support Engineer L2 at Hewlett-Packard (2024-07 – Present)
- Technical Support Analyst role focused on hardware and application support
- Provided exceptional hardware and application support
- Managed end-to-end incident resolution for application issues, ensuring timely response and minimal disruption to service
- Interfaced with customers and vendors, effectively managing relationships, and resolving technical issues
- Collaborated with team members to implement new processes and initiatives, contributing to operational improvements
- Adhered to existing processes and policies, accurately documenting problems and resolutions for knowledge bases and service tickets
- Conducted password resets and managed workstations in active Directory, ensuring user access and security compliance
- Gave predictions to the volume incoming using the past data using Excel forecast
- Collaborated with other IT teams to troubleshoot and resolve technical issues, ensuring customer satisfaction
- Managed the most critical process of Processor handling for entire Indian region
Technical Support Engineer L1 at JoulestoWatts Business Solutions Pvt Ltd (2021-08 – 2024-07)
Contract Technical Support Engineer – HP (via JoulestoWatts Business Solutions Pvt Ltd)
- Technical Engineer role focused on ensuring seamless operations for HP product line
- Gained valuable experience in providing expert technical support for critical accounts
Quality Engineer at TAFE.PVT.LTD (EPD) (2017-06 – 2018-05)
- BMW (K02) project Quality and Customer Handling
- TVSM customer support onsite problem resolving
- Creating 2D orthographic production drawings with CREO CAD 2.0 for universal satellite integration work or sheet metal radiation shielding panels
- TKML project Quality Inspection
