Chief Administrative Officer at Myteam11 Fantasy Sports Pvt Ltd (2020-04 – Present)
- Lead end-to-end facilities operations, maintenance and administration across multiple corporate workplaces, including a 50,000 sq. ft. facility supporting 250 employees.
- Managing AMCs, Vendors, HSE, Purchasing, assets.
- Manage critical reporting and dashboards including DMR, WMR, MMR, MIS, compliance tracker, AMC/DLP/warranty tracker, equipment health status, PPM schedule, inventory checklist, PO tracking, water cycle data and waste management records.
Mall Manager/ Property manager at Cushman & Wakefield Property Management Service India (2016-03 – 2020-03)
- Management of Malls and DLF Commercials - Technical, engineering and soft services across HVAC, electrical, STP, WTP, firefighting, plumbing, DG sets, transformers, LT/HT systems, housekeeping, assets and AMCs.
- Ensure compliance with statutory, building, fire, pollution, labour, health & safety and NBC 2016 norms, liaising with NGT, Fire Department, MCD and Labour Department authorities.
- Lead a multi-functional workforce of 125 employees across technical, soft services and security teams, maintaining daily site discipline, service quality, manpower planning and operational readiness.
- Manage critical reporting and dashboards including DMR, WMR, MMR, MIS, compliance tracker, AMC/DLP/warranty tracker, equipment health status, PPM schedule, inventory checklist, PO tracking, water cycle data and waste management records.
- Hold ownership for business-critical site continuity, including billing coordination, daily system monitoring, client comfort, vendor follow-ups and operational issue resolution across the property.
- Conduct daily property rounds across HVAC plant, fire-fighting systems, LT room, HT room, transformer room, generator room, STP, WTP and chiller plant to verify asset health, logbooks and physical site conditions.
- Oversee complete technical operations for DLF commercial sites, including HVAC, chillers, generators, LT/HT panels, transformers, fire-fighting systems, STP, WTP and critical utility assets.
- Prevent major HVAC shutdowns during peak summer load by manually controlling cooling tower temperature through quick-response measures, maintaining chiller approach and protecting mall cooling operations.
- Improve recurring chiller performance issues by stabilizing cooling tower temperature and optimizing water cycle management through effective use of RO waste water.
- Restore complete building power within 30 minutes after ACB breakdowns in the LT panel by coordinating replacement, testing and system revival under high-pressure conditions.
- Direct vendor and service partner performance across technical, housekeeping and security services by monitoring SLAs, manpower deployment, grooming standards, KPAs, billing, purchase coordination and compliance adherence.
- Coordinate daily, weekly and monthly operating reviews with technical, housekeeping, parking and security leads, vendors and management to track service levels, manpower grooming, KPAs and monthly performance.
- Build team capability and process discipline through weekly department-wise training across engineering, housekeeping, security, fire safety and site operations.
- Strengthen preventive maintenance practices by introducing structured PPM schedules, asset checklists, equipment logbooks, safety SOPs and work permits for hot work, cold work, height work and fire safety activities.
- Ensure site safety and statutory compliance by verifying vendor documents, insurance certificates, height-work certifications, OEM maintenance records and safety readiness for high-risk activities.
- Improve site-level operating discipline by standardizing water cycle management, HVAC monitoring, daily asset rounds, safety checks and department-wise training to reduce operational risks and service gaps.
- Maintain strong client confidence by resolving operational complaints related to HVAC cooling, electrical systems, parking, washroom services, security checks and site faults with timely communication and technical judgment.
- Earn client and senior management trust by providing dependable technical judgment, timely communication and practical solutions during critical facility issues, with confidence extending up to Mall Head level.
- Support management decision-making through structured dashboards, monthly management reports and operational trackers covering technical, soft services, parking, security, safety, compliance and asset performance.
Manager-Technical And Mall Manager at Cushman & Wakefield Property Management India (2016-03 – 2020-03)
- Managed end-to-end facilities operations across DLF malls and commercial properties covering up to 5.42 lakh sq. ft., ensuring smooth functioning of technical, soft services, security, parking and housekeeping operations.
Senior Engineer at Cushman & Wakefield Property Management India (2014-12 – 2016-03)
Shift Engineer at Cushman & Wakefield Property Management India (2012-08 – 2014-12)
Service Engineer at AMPS Electromech Pvt Ltd (2011-04 – 2012-07)
Supervisor (M&E) at SSD Electromech Pvt Ltd (2010-01 – 2011-03)
