Ghosh Tapas

Results-driven Electrical Engineer with 20+ years of experience in elevator installation, maintenance, breakdown troubleshooting, and technical support within multinational environments. Proven expertise in reducing downtime, improving maintenance quality, ensuring elevator safety compliance, and conducting root cause analysis. Strong communicator with hands-on field and technical support experience at KONE Elevator India Pvt. Ltd.

Engineer – Technical Support - KONE Elevator India Pvt. Ltd. - Kolkata, India

(2017-07)

• Manage shutdown equipment and ensure minimal downtime through effective planning and coordination.
• Monitor maintenance quality and implement corrective actions to reduce breakdown frequency.
• Track and control material consumption, response time, and resolution time KPIs.
• Analyze breakdown trends and perform root cause analysis to prevent recurrence.
• Conduct elevator safety audits and quality inspections in compliance with company and statutory standards.

Breakdown Troubleshooter - KONE Elevator India Pvt. Ltd. - Kolkata, India

(2012-12 - 2017-07)

• Responded to and resolved elevator breakdown calls within defined SLA timelines.
• Diagnosed mechanical and electrical faults across assigned routes.
• Reduced repeat breakdowns through detailed failure analysis and corrective recommendations.

Installer (Subcontractor) - Various (Subcontractor)

(2003-01 - 2012-11)

• Installed and commissioned new elevator systems for residential and commercial projects.
• Ensured strict adherence to safety procedures and installation standards.
• Coordinated with site engineers and clients to meet project deadlines.

Diploma - Electrical Engineering - West Bengal State Council of Technical Education (WBSCTE)

Higher Secondary - Science - West Bengal Council of Higher Secondary Education

Secondary Education - West Bengal Board of Secondary Education