Giribabu Poola

3.6 Years of Experience in System Engineer with a strong background in monitoring and managing Windows Server OS machines using SolarWinds, effectively addressing alerts related to connectivity, disk space, CPU, and memory. Skilled in Outlook configuration and troubleshooting, DL/Shared Mailbox administration, and resolving application deployment issues via Intune. Knowledge in Citrix Cloud DaaS, FSLogix, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365 Services and Apps, and remote desktop tools.

Basic knowledge of Active Directory (AD), DNS, and DHCP. Expertise in Incident, Problem, and Change Management. Excellent problem-solving skills with attention to detail. Ability to collaborate within teams and work independently.

System Engineer - Akkodis India - Bangalore

(2025-01 - 2026-05)

• Monitored Windows Server infrastructure using SolarWinds, proactively resolving connectivity, disk space, CPU, memory, and server downtime alerts before end-user impact.
• Served as primary point of contact for Microsoft 365 support: mailbox management, license assignments, and advanced troubleshooting for OneDrive, SharePoint, and Teams.
• Resolved complex Outlook issues including OST/PST corruption, profile recreation, synchronisation errors, and advanced mail-flow troubleshooting.
• Managed end-to-end application packaging and deployment via Microsoft Intune, ensuring seamless software delivery across the organisation.
• Remediated device non-compliance issues by analysing Intune policy reports and implementing corrective actions to maintain corporate security standards.
• Resolved complex device enrollment failures and synchronisation errors for Windows and mobile endpoints managed through Microsoft Intune.
• Addressed and resolved BitLocker encryption issues, LAPS administration, and endpoint non-compliance for Intune-managed devices.
• Managed user access and security protocols: MFA, password resets, account unlocks, and secure VPN client connectivity (Cisco / GlobalProtect).
• Administered Active Directory and Azure AD: user provisioning/deprovisioning, security group and distribution list management, and shared mailbox permissions.
• Managed Azure AVD VDI and Remote Desktop environments, troubleshooting session, FSLogix profile, and connectivity issues for remote and hybrid workers.

IT Service Desk - Infoline System - Bangalore

(2022-11 - 2024-12)

• Providing support for end user issues and conveying resolutions to end user queries.
• Logging Incident and Request tickets via phone or Self-Service forms in ServiceNow.
• Monitoring Windows Servers and working with different teams for Alerts.
• Remote Support engineering and providing technical support for internal users.
• Identifying and troubleshooting connectivity problems, application errors, and security concerns related to Microsoft 365.
• Providing technical support via phone, email, or chat, resolving issues with Microsoft 365 products and services.
• Troubleshooting PC configuration, password resets, Citrix VDI, VPN Client, MFA, and End User Applications.
• Working on Windows Active Directory to troubleshoot issues related to Account administration access.
• Solving daily user issues including Drive mapping, Printer mapping, Application launching, Server Hung, and Session hung within ITIL process.
• Coordinating with multiple vendors for hardware replacement in case of failure or upgradation.
• Providing 24x7 support to limit system downtime during internal or external outages.

M.Tech - EEE - JNTUK University