Senior Technical Lead - HCLTech - UK Government Sector
(2025-07)
Leading end-to-end LMS implementation engagements covering requirement discovery, process workshops, solution design, system configuration, test coordination, deployment, and post-go-live stabilization for enterprise clients. Team Size: 30
- Driving learning architecture decisions across SCORM content integration, assignment profiles, learning catalog design, curriculum and program structures, connector enablement, and third-party ecosystem integration.
- Managing SSO/SAML setup and related authentication design discussions in coordination with technical and security stakeholders to ensure secure and seamless user access.
- Building custom reports and dashboards using Plateau Report Designer to support operational visibility, learning analytics, compliance tracking, and business decision-making.
- Led multiple full-cycle LMS implementation activities from blueprint through go-live while maintaining strong delivery discipline and zero-SLA-breach mindset.
- Owning business requirement documentation, functional specifications, implementation planning, migration coordination, and milestone tracking with clear accountability for delivery outcomes.
- Managing data and learning content migration from legacy LMS platforms into SuccessFactors using APIs, connectors, and structured validation approaches.
- Leading client workshops, train-the-trainer sessions, solution walkthroughs, and adoption discussions to improve readiness and operational confidence after deployment.
- Demonstrating leadership through risk identification, enhancement prioritization, issue triage, and governance discussions to keep the program on track.
- Acting as a strategic interface between business stakeholders, technical teams, and implementation teams to align learning operations with enterprise goals.
Senior Technical Lead - HCLTech - Telecom Company
(2024-11 - 2025-06)
Managed demand and incident resolution across Onboarding 2.0 and Recruiting, ensuring stable business operations and timely response to client priorities. Team Size: 30
- Configured onboarding workflows, requisition structures, offer approval templates, candidate pipeline components, interview scheduling tools, and workflow routing aligned to business requirements.
- Supported integrated process design across Recruiting, Onboarding, and Employee Central, helping streamline hire-to-onboard flow and reduce process gaps.
- Worked on Talent Intelligence Hub capabilities including competencies, skills, JDM to JBP migration support, check tool activities, and provisioning-level issue resolution.
- Resolved JDM migration issues through provisioning updates and configuration support during Talent Intelligence Hub updates.
- Created and maintained requisition templates to support standardization, process consistency, and recruiter usability.
- Coordinated with IT and cross-functional teams for integration testing between ONB, EC, and third-party background verification tools.
- Brought leadership value by coordinating multiple stakeholders, tracking open items, and ensuring alignment between business expectations and system design choices.
Application Development Associate Manager - Accenture - Automotive Company
(2023-11 - 2024-11)
Configured onboarding process steps including NHDR, PDC, and new hire activities to support standardized and compliant employee joining journeys. Team Size: 10
- Supported integration across Recruiting, Onboarding, and Employee Central, including field mappings, recruitment-to-hire alignment, and onboarding checkpoints.
- Created custom fields, forms, and document e-sign processes to support compliance documentation and process automation.
- Configured succession and corporate data models, including country-specific XML updates, to meet localization and business structure needs.
- Managed permission groups, onboarding dynamic groups, RBP roles for onboarding administrators, and setup activities for new hires.
- Created onboarding email templates and business rules to improve process communication, automation, and user experience.
- Supported recruitment model activities including job requisitions, candidate detail updates, application process changes, and recruitment-to-hire mappings.
- Participated in language translation, cutover execution, and go-live readiness efforts for multinational implementation needs.
- Added leadership strength by coordinating with stakeholders, ensuring quality of configuration deliverables, and supporting decision-making during deployment stages.
Application Development Associate Manager - Accenture - Life Sciences / Pharma Company
(2023-04 - 2023-10)
Worked as overall lead for SuccessFactors modules including EC, Compensation, PMGM, Recruitment, and LMS within a business transformation engagement. Team Size: 10
- Mapped existing business processes to SAP process structures, finalized business requirements, and prepared system design documentation for key HR functions.
- Created functional design documents based on user requirements and translated complex needs into implementable configuration and support actions.
- Managed RITMs, incidents, and change requests by analyzing issues, assigning work to the team, discussing solutions, and driving timely closure.
- Conducted daily governance meetings with the team and regular client discussions to review progress, priorities, open risks, and next actions.
- Interacted regularly with peers, client management, business stakeholders, and SMEs to maintain alignment on delivery priorities and solution direction.
- Solved complex functional and operational issues, at times creating new solution approaches by adapting existing methods and procedures.
- Monitored team performance, throughput, and quality metrics while guiding team members on priorities and resolution strategy.
- Led project delivery across employee files, people profile, portlets, foundation objects, generic objects, workflows, business rules, provisioning, and integrations.
- Built and maintained working relationships with executives, business stakeholders, and SMEs, helping remove roadblocks and sustain delivery momentum.
- Demonstrated strong leadership by combining delivery governance, team enablement, stakeholder confidence-building, and issue ownership in a fast-paced environment.
Application Development Associate Manager - Accenture - Resources
(2022-12 - 2023-03)
Led support and configuration activities across two projects simultaneously, balancing team bandwidth, ticket priorities, and SLA commitments. Team Size: 5
- Managed ticket analysis, assignment, review discussions, and solution direction to ensure timely closure of incidents and service requests.
- Conducted daily team discussions and weekly client calls focused on issue status, SLA performance, dependencies, and upcoming support priorities.
- Tracked project health, identified blockers, and engaged proactively to remove roadblocks and maintain delivery continuity.
- Configured workflow groups, dynamic roles, recurring and non-recurring pay components, employee files, foundation objects, MDF objects, and business configurations.
- Worked extensively on provisioning setup, XML data models, event reasons, derivation rules, approval workflows, and organization structure configuration.
- Supported personal, employment, and generic object configuration while maintaining alignment with business and HR process needs.
- Strengthened leadership positioning by managing multiple workstreams, coaching team members, and serving as the primary coordination point for client communication.
Application Development Team Lead - Accenture - Resources
(2021-10 - 2022-11)
Led daily support delivery activities including ticket assessment, prioritization, work allocation, team coordination, and stakeholder communication. Team Size: 5
