Girish Yaligar

Customer Success Representative with 1 year of experience in international voice process and customer support operations. Proven track record of handling US clients, managing escalations, and consistently delivering high-quality service with a focus on customer satisfaction. Strong communicator with active listening skills and the ability to perform effectively in fast-paced, 24/7 environments.

Customer Success Representative - Bright Money Technology Pvt. Ltd. - Bangalore, India

• Delivered end-to-end customer support for US clients through an international voice process, ensuring consistent service quality across all interactions.
• Resolved customer queries promptly, maintaining high satisfaction scores and contributing to overall customer retention goals.
• Tracked and documented customer interactions accurately, ensuring seamless follow-through on open cases and timely resolution.
• Handled escalations and critical cases with professionalism and urgency, effectively de-escalating situations and finding long-term resolutions.
• Consistently met quality benchmarks and productivity standards in a high-volume, performance-driven environment.
• Demonstrated strong communication, active listening, and empathy in every customer interaction, fostering trust and positive brand perception.
• Adapted seamlessly to 24/7 shift schedules including night shifts, maintaining performance standards and reliability.

Bachelor of Pharmacy - B.Pharm - KLE College of Pharmacy, Belagavi

Pre-University - PUC

SSLC