Glory Nico
Patient Care Executive & Process Advisor with TEFL Certification
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About
Dedicated and results-oriented professional with experience in customer service, patient care operations, process management, and compliance-related functions. Recently completed a 120-Hour TEFL (Teaching English as a Foreign Language) Certification. Strong communication, documentation, coordination, and problem-solving skills with a passion for teaching and supporting learner development.
Capable of creating engaging learning experiences while maintaining high standards of professionalism and service excellence.
Experience
Patient Care Executive - Sandor Orthopedics (Surehab Healthcare)
(2021-01 - 2022-12)
- Collected and verified patient information and records.
- Coordinated daily appointments and workflow activities.
- Maintained accurate documentation and progress reports.
- Worked closely with healthcare professionals to ensure quality patient support.
- Demonstrated strong communication and relationship-management skills.
Process Advisor - Barclays Bank Private Limited
(2016-01 - 2018-12)
- Managed customer queries and complaint resolution processes.
- Reviewed and validated customer documentation.
- Ensured compliance with internal procedures and regulatory requirements.
- Prepared communications and reports with accuracy and professionalism.
- Supported operational efficiency through effective process management.
Education
Bachelor of Science - Mathematics - Chevalier T. Thomas Elizabeth College for Women (2016-01 - 2016-12)
Higher Secondary Certificate - Doveton Girls Higher Secondary School (2013-01 - 2013-12)
Secondary School Leaving Certificate - Doveton Girls Higher Secondary School (2011-01 - 2011-12)
