Glory Nico

Dedicated and results-oriented professional with experience in customer service, patient care operations, process management, and compliance-related functions. Recently completed a 120-Hour TEFL (Teaching English as a Foreign Language) Certification. Strong communication, documentation, coordination, and problem-solving skills with a passion for teaching and supporting learner development.

Capable of creating engaging learning experiences while maintaining high standards of professionalism and service excellence.

Patient Care Executive - Sandor Orthopedics (Surehab Healthcare)

(2021-01 - 2022-12)

• Collected and verified patient information and records.
• Coordinated daily appointments and workflow activities.
• Maintained accurate documentation and progress reports.
• Worked closely with healthcare professionals to ensure quality patient support.
• Demonstrated strong communication and relationship-management skills.

Process Advisor - Barclays Bank Private Limited

(2016-01 - 2018-12)

• Managed customer queries and complaint resolution processes.
• Reviewed and validated customer documentation.
• Ensured compliance with internal procedures and regulatory requirements.
• Prepared communications and reports with accuracy and professionalism.
• Supported operational efficiency through effective process management.

Bachelor of Science - Mathematics - Chevalier T. Thomas Elizabeth College for Women (2016-01 - 2016-12)

Higher Secondary Certificate - Doveton Girls Higher Secondary School (2013-01 - 2013-12)

Secondary School Leaving Certificate - Doveton Girls Higher Secondary School (2011-01 - 2011-12)