Gnanasekaran Ponuvel

Platform / VoIP Engineer with 4 years of experience in designing, deploying, and supporting enterprise Unified Communications and Contact Center solutions. Expertise in Avaya Aura (CM, SM, SMGR, SBCE, AES) and IP Office (IP500v2), along with Microsoft Teams Direct Routing. Skilled in SIP trunking, dial plan design, and SBC-based secure voice deployments. Quick learner with interest in multi-vendor and cloud platforms (NICE, Genesys, CCaaS).

Platform Engineer at TeleApps India Private Limited (2021-10 – Present)

Designed and deployed Avaya Aura Unified Communications (UC) and Contact Center solutions across enterprise environments, ensuring scalable and high-availability architectures

• Designed and deployed Avaya Aura Unified Communications (UC) and Contact Center solutions across enterprise environments, ensuring scalable and high-availability architectures
• Implemented core Avaya Aura components including Communication Manager (CM), Session Manager (SM), System Manager (SMGR), Media Server (AMS), and AES, ensuring seamless call control and SIP routing
• Deployed and managed Avaya SBCE for secure SIP trunking and remote worker connectivity, enhancing security and interoperability with external networks
• Configured Avaya Experience Portal (AEP) and IVR solutions to enable automated customer interactions and self-service capabilities
• Supported Avaya Contact Center solutions, including call recording and reporting using CMS, improving operational visibility and performance tracking
• Implemented and supported Avaya IP Office (Server Edition & IP500v2) across multi-site environments
• Managed Avaya Media Gateways (G350/G450) for PSTN connectivity and hybrid telephony integration

Bachelor of Engineering in Electronics and Communication Engineering – T.J.S Engineering College (2016-01 – 2020-01)