Gnaneshwari V

Results-driven Senior Customer Experience Professional with 4+ years of progressive experience across financial services and global BPO environments, consistently delivering high-impact customer support and driving measurable satisfaction outcomes. Proven ability to manage escalations, mentor peers, and lead cross-functional initiatives that improve service quality and operational efficiency. Uniquely positioned with an M.Sc. in Clinical Psychology (completed, awaiting results), a published IJCRT research paper, and diplomas in Child, Clinical, and Psychotherapy — applying advanced behavioural and communication expertise to deliver people-first leadership and service excellence.

Senior Customer Service Associate - ARKO - India

(2026-03)

• Leading end-to-end customer support across international processes, ensuring consistent service quality and adherence to global standards.
• Handling complex escalations and high-priority queries with professionalism, empathy, and swift resolution.
• Mentoring team members by leveraging psychology expertise to strengthen communication and rapport-building skills.
• Applying clinical psychology knowledge to manage high-stress interactions, improving team resilience and customer outcomes.

Senior Customer Service Associate - BlueVine - India

(2025-06 - 2025-12)

• Delivered personalized customer support maintaining a CSAT score of 92%, resolving account inquiries with high accuracy and empathy.
• Led conflict resolution and de-escalation efforts using advanced stress management techniques.
• Identified service gaps and coached peers, fostering consistent, high-quality service delivery across the team.

Process Associate — Customer Service - Bread Financial - India

(2024-07 - 2025-03)

• Achieved a CSAT score of 90%, consistently exceeding customer expectations through empathetic, solutions-first service.
• Developed creative resolutions to complex issues, improving first-contact resolution rates and reducing escalation volumes.

Senior Customer Service Executive - IntouchCX - India

(2024-01 - 2024-07)

• Maintained a CSAT score of 91%, resolving escalated issues under high-pressure scenarios with confidence and empathy.
• Spearheaded customer feedback analysis, translating insights into actionable strategies that improved customer experience.

Associate — Customer Operations - Wipro - India

(2022-04 - 2023-08)

• Contributed to a team CSAT score of 89%, managing high volumes of interactions with strong time management.
• Maintained accurate CRM records and championed process improvement ideas that elevated service delivery standards.

M.Sc. in Clinical Psychology - Clinical Psychology (2026)

Bachelor of Arts - Psychology - St. Anne's First Grade College for Women, Bengaluru (2018 - 2021)

Diploma in Child Psychology - Child Psychology

Diploma in Clinical Psychology - Clinical Psychology

Diploma in Psychotherapy - Psychotherapy

Diploma in Clinical Psychotherapy - Clinical Psychotherapy