Gobinath Sundaram

Head of AIOps Delivery and Senior Technical Program Manager with 20 years of enterprise IT experience — including 7 years leading AI, AIOps, and Automation platforms at scale. Proven track record of architecting and delivering intelligent operations platforms across Banking, Telecom, and Enterprise IT verticals for both service and product organisations. Led cross-functional engineering pods (20+ stakeholders) in building and operating AI-powered platforms: a GenAI RCA engine (2023) that cut MTTR by 30%+, an AIOps foundation (2018) that reduced incidents by 40%, and an Infra Right-Sizing Advisor delivering 25% cloud cost savings.

Expert at translating complex infrastructure challenges into executable delivery roadmaps, managing end-to-end program governance, and maintaining 99.9% platform availability across hybrid cloud environments.

Senior Product Manager | Head of AIOps Delivery & Senior TPA - ATOS - Bengaluru, India

(2018-08)

Delivery Scope: 4 cross-functional engineering pods | 20+ stakeholders: CIO, CISO, Infrastructure & Engineering Leaders | 2,000+ server estate | Banking & Enterprise IT verticals

• Led end-to-end delivery of enterprise GenAI RCA platform: requirements, LLM/RAG architecture (LangChain), sprint execution, and rollout across 2,000+ servers. Integrated SNOW (incidents, CMDB, Changes) + Splunk + Nagios into unified AI context layer — MTTR reduced 30%+.
• Delivered security-intelligence integration: CrowdStrike EDR & Qualys VMDR as live AI data sources for threat-aware incident prioritization; backup compliance agent auto-raising SNOW tickets; ISO 27001 sustained across hybrid cloud.
• Shipped Infra Right-Sizing Advisor: ML model recommending VM vs. MKS/K8s Pods per workload — 25% FinOps cost reduction; adopted across service and cloud-native application teams.
• Architected and delivered organisation-wide AIOps platform: ML pipelines (TensorFlow, Scikit-Learn, PyTorch) for predictive capacity management — 40% reduction in reactive incidents across 2,000+ servers.
• Engineered unified observability layer: Splunk, Nagios, and ServiceNow integrated into single correlation platform — data backbone that enabled the 2023 GenAI RCA engine.
• Drove program delivery as Scrum Master & RTE across 4 engineering pods: maintained 99.9% platform availability, ISO 27001 compliance, and C-suite roadmap alignment across hybrid cloud environments.

IT Service Delivery Manager - ATOS - Bengaluru, India

(2012-08 - 2018-07)

• Led enterprise service delivery for cybersecurity & hybrid cloud platforms across Banking and Enterprise IT — 25% cost optimization through automation and resource efficiency.
• Directed migration of 5,000+ physical servers to Tier-III data centres with zero business disruption; designed HA/DR architectures sustaining 99.9% uptime.

Senior System Engineer - CGI - Bengaluru, India

(2009-04 - 2012-08)

• Delivered enterprise virtualization, backup & storage platforms for mission-critical workloads; consistently exceeded SLA targets for availability and resiliency.

System Analyst - Unisys India - Bangalore, India

(2007-11 - 2009-01)

• Planned and implemented VM, backup & storage solutions; led infrastructure buildout projects across enterprise environments.

MBA - Master of Business Administration - Annamalai University (2009)

BBA - Bachelor of Business Administration - Annamalai University (2004)

PG Diploma - Computer Applications - Indian Information Technology, Erode