Gokul Chand

Senior IT Asset & Infrastructure Management professional with 25+ years of experience across Airlines, Aviation, and Enterprise IT environments. Expertise in IT Asset Management (ITAM), Hardware & Software Asset Management (HAM/SAM), CMDB, IT Operations, and Vendor Management. Proven track record in managing large-scale assets, airport critical devices, infrastructure projects, cost optimization, and compliance with ITIL processes.

Strong stakeholder coordination skills and deep understanding of airline operational systems.

Senior IT Analyst – IT Asset Management - InterGlobe Aviation Ltd. (IndiGo Airlines) - Gurugram

(2025-02)

Payroll: Hexaware Technologies

• Lead Airport Critical Devices (ACD) Management for 8,500+ devices across airports
• Device provisioning & configuration using SureMDM, Intune, ServiceNow ITSM
• Managed airline applications: PRS, BRS, Life-Vest, GE Cargo, SkyGo
• Ownership of device Inventory, AMC, PAV, Tech Refresh & E-vest
• Fulfilled BAU & project requirements with cross-functional stakeholders
• Led daily and weekly coordination meetings with IT & business teams

Assistant Manager – IT (Asset Management) - Tata SIA Airlines Ltd. (Vistara) - Gurugram

(2021-07 - 2025-01)

Payroll: TCS / Sysnet Global Technologies

• End-to-end IT Asset Lifecycle Management (procurement to disposal)
• Maintained accurate asset inventory & CMDB, conducted periodic audits
• Vendor negotiation, procurement planning & contract management
• License compliance, security policy enforcement & regulatory adherence
• Budget planning, cost optimization & reporting to leadership
• Managed documentation for asset movement & logistics
• Mitigated operational, security & compliance risks
• Implemented continuous improvement best practices

Assistant Manager – IT (Operations & Projects) - DTF Ventures Pvt. Ltd. - Gurugram

(2020-08 - 2021-07)

• Designed & deployed IT infrastructure and networks
• Asset allocation & inventory management
• Performance analysis, reporting & process improvement
• Finalized IT requirements, vendors, pricing & procurement
• Managed ISPs, leased lines & SLA governance

Assistant Manager – IT (Operations) - Zoom Air (Zexus Air Services Pvt. Ltd.) - IGI Airport, New Delhi

(2019-11 - 2020-03)

• Administered 3CX IP Telephony and call center setup
• Managed RFID/biometric attendance & door security systems
• CCTV cloud backup & NVR maintenance
• IT asset tracking & updates
• Managed airline applications (AIRS, DCS)
• ISP coordination for Delhi, Agra & Jaisalmer airports

Senior IT Assistant – Airport IT Operations - Jet Airways (India) Ltd. - IGI Airport, New Delhi

(2002-07 - 2019-11)

• Led IT setup for Terminal 1D & Terminal 3 (Delhi)
• WAN/LAN migration with zero CRS downtime
• Network, UPS, EPABX, PRI & mobility vendor management
• LAN/WAN/Internet support across NCR, North & East region
• Coordination with MTNL, BSNL, Tata, Airtel, Reliance, SITA, Arinc

System Administrator - Gulf Air / Tee Vee Electronics - New Delhi

(2000-01 - 2002-06)

• OS installation (Windows 98/XP), antivirus support
• Network, printer, desktop & laptop troubleshooting
• Outlook Express mail support

Bachelor of Arts - Rajasthan University

12th & 10th - Rajasthan Board of Secondary Education

CCNA - Net Tech, Delhi