Gokulraj K N

I’m an IT Support Specialist with over 3 years of experience in system troubleshooting, hardware and network support, and end-user assistance. I have a proven track record of managing IT service desk operations, resolving technical issues efficiently, and ensuring seamless IT performance across teams.

Currently working at South Indian Bank, Kochi, I specialize in hardware/network troubleshooting, system administration, and remote support using tools like Cisco Webex. My goal is to leverage my technical expertise and problem-solving skills to contribute to a dynamic organization where I can continue to grow and make a meaningful impact.

IT Support Specialist with over 3 years of experience in providing end-user support, system and network troubleshooting, and IT service desk operations. Skilled in managing hardware/software issues, configuring IP phones, and ensuring seamless connectivity using tools like Cisco Webex. Proven ability to resolve technical problems efficiently, coordinate with cross-functional teams, and maintain high service quality in fast-paced environments.

Pursuing Bachelor of Computer Applications (BCA) from IGNOU, with a focus on computer networks, algorithms, and IT operations. Completed a Diploma in Network Administration from Jetking Learning Center, gaining hands-on experience in LAN/WAN setup, TCP/IP configuration, and network troubleshooting.