Senior Business Development Executive - BigShip Technology Pvt. Ltd.
(2025-07 - 2026-01)
- Onboarded new sellers and businesses for courier services
- Generated leads and converted prospects into active clients
- Maintained client relationships and ensured repeat business
- Coordinated with operations for smooth shipment processing
Senior Business Executive - Smart Shift Logistics
(2019-06 - 2025-02)
- Managed supply chain operations and lead generation
- Led team of 15–20 members
- Conducted training and improved operational efficiency
Customer Service Associate - Live Digital Marketing
(2018 - 2019)
- Managed EMI collection calls and negotiations
- Maintained records and ensured compliance
Customer Service Associate - Shree Sainath Financial Services
(2017 - 2017)
- Handled loan EMI collection calls
Team Leader - TATA Business Support Services
(2016-01 - 2017-12)
- Lead team of 10 agents for collections
- Maintained consistent communication with customers through calls, emails, and reminders, resulting in improved collection efficiency
- Built strong client relationships through proactive follow-ups, increasing customer commitment towards payment schedules
- Successfully handled high-volume follow-up activities and ensured closure of pending cases within defined timelines
- Coordinated with clients to resolve payment-related concerns and negotiated suitable repayment commitments
- Achieved collection targets through persistent follow-up, effective communication, and strong customer management skills
