Gopal Lohiya

To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience of timeliness and efficiency.

Business Owner at Rajwada Hotel/Cafe (2025-06 – Present)

Customer Care Executive at Q-Connect Business Solution (2020-11 – 2023-12)

• Providing customer service to bank customers through various channels such as Inbound process calls (50-60), email, and live chat.
• Assisting customers with account inquiries, transactions, and problem resolution, including issues related to deposits, withdrawals, transfers, and card services.
• Raised tickets and helped to troubled shoot.
• Informed customers about the bank's products and services, explaining features, benefits, and terms.
• Resolving customer complaints and escalations promptly and effectively, ensuring customer satisfaction and retention.
• Adhering to bank policies, procedures, and compliance regulations while handling customer interactions, ensuring accuracy and security of customer information.

Project Coordinator at Nandi Academy (2019-05 – 2019-06)

• Conducting data verification of schoolgirls, ensuring accuracy and completeness of information according to established standards and protocols.
• Cross-verifying the collected data with information provided by the organization, to ensure data integrity and consistency.
• Visiting schools to gather additional information, clarify any discrepancies, and ensure that data collection processes align with project objectives and requirements.

Bachelors in Computer Application in Computer Application – Sikkim University (2024)

Higher Secondary Certificate – Sudarshan school (2016)

Secondary School Certificate – Sudarshna school (2014)