Gopal Singh Rathore

Finance and operations professional with 6+ years of experience in Banking, hedge fund transfer agency, and export operations. Skilled in broker on boarding, investor servicing, credit risk assessment. Proficient in Sales force CRM, Broker Portals, Apply online NAB, and banking systems. Recognized with Spot and Silver Awards at Genpact for operational excellence. Holds an MBA in Production & Operations Management

Senior Associate / Commercial Leasing & Lending team at Genpact (2023-05 – 2026-07)

Client - National Australian Bank (NAB).

• Supported Australian mortgage underwriting and lending operations, reviewing applications against NAB lending policies and requirements.
• Performed income, liability, servicing, LTV and DTI assessments using NAB Servicing Calculators.
• Reviewed credit reports, income evidence, and financial disclosures and supporting documentation.
• Conducted ABN searches and business verification for relevant lending and broker applications.
• Used Apply Online, Sales force, Sales Equifax/ Veda Search, ABN Search and NAB internal systems for application processing and assessment.
• Identified documentation gaps, discrepancies and potential credit risks and coordinated with brokers and onshore stakeholders for resolution.
• Supported end-to-end broker on boarding for NAB, validating broker profiles and documentation in line with bank policies, regulatory requirements and risk frameworks.
• Performed KYC, CDD and EDD checks to establish and verify broker identity, business information and risk profile.
• Conducted ABN searches, identity verification, adverse information checks and supporting due diligence as part of broker on boarding.
• Reviewed broker documentation, including identification documents, business information, financial disclosures and compliance-related records.
• Created and maintained accurate broker profiles and records in Sales force and internal banking systems.
• Supported on boarding of 2,000+ brokers throughout the overall journey while maintaining strong quality and SLA performance.
• Trained new team members of NAB with training and KT, received 6 time client appreciation for Ownership and performance.

Transfer Agency - Process associate at NAV Hedge Funds Administration (2022-07 – 2023-03)

• Managed investor communications — handled daily emails, queries, and requests from Funds and Investors with timely responses and accurate information.
• Coordinated with auditors — addressed requests from external auditors of Funds and Investors, ensuring compliance and smooth audit processes.
• Supported internal departments — resolved queries and requests from accounting and other teams, fostering cross-functional collaboration.
• Reviewed vendor invoices — validated all invoices prior to payment from Fund bank accounts; created wires for JP Morgan, BNY, MB Financial, Bank of America, BMO Harris Bank, and Citi Bank.
• Oversaw financial transactions — reviewed subscription, redemption, and transfer activities across Bank and Investor accounts to ensure accuracy and compliance.
• Ensured AML compliance — crossed checked anti-money laundering checks and validations for all investors in the system, mitigating regulatory risks.

Associate at Royale Treasure (Export & Interior Company) (2018-06 – 2022-01)

• Gained international exposure with over 2 years in export operations, managing clients across the UK and USA.
• Handled payment allocations — processed customer receipts, reconciled fund accounts, and ensured accurate allocation of payments.
• Prepared vouchers for payments and expenses, while overseeing daily banking activities to maintain smooth financial operations.
• Managed export documentation for overseas shipments, including generation of e-Way bills and compliance with international trade regulations.
• Processed Forex payments — coordinated with banks for foreign exchange transactions, reconciled export invoices, and ensured timely settlement of international payments.

MBA in Production & Operations Management – JECRC University (2021 – 2023)

Masters in Commerce in Business Administration – University of Rajasthan (2016 – 2018)

Bachelor in Commerce in Commerce – University of Rajasthan (2013 – 2016)