Gopala Krishna

To build my career by acquiring a suitable position in well-established company, and willing to work with a high degree of commitment, hard work and sincerity in a challenging and creative environment.

Chat Process at LanceSoft India Pvt Ltd (2022-02 – 2022-07)

Worked as a chat process for Verizon client where customers having issues regarding bill related, Internet issue, account issue and many more so we used to resolve the customer concern through chat, email and phone. Troubleshoot the issues by providing the steps regarding Internet and keep the customer happy

• Assisted customers with more difficult technical issues on Network, Billing Issues and TV.
• Assisted clients with general support through the Chat conversation.
• To resolve the customers technical issues.
• Responsible for ensuring customer satisfaction by handling questions related to the conference via Chat.

International email and chat process at Scientific Federation Pvt ltd (2019-01 – 2021-09)

Apprentice at ECIL (Electronics Corporation of India Pvt ltd) (2014-01 – 2015-01)

Bachelor of Technology in Electronics and communication – Sri Vasavi Institute of Engineering and Technology (2009 – 2013)

Intermediate – Baghyaradhi junior college (2009)

S.S.C – Z.P.High School (2007)