Gopalakrishnan R

Dedicated and results-oriented Associate Manager specializing in retail banking and customer relationship management. Proven ability to drive business growth through strategic client acquisition and portfolio management. Skilled in delivering tailored financial solutions while maintaining high standards of customer service and regulatory compliance.

Associate Manager – Acquisition (Household) - IDFC FIRST Bank - Chennai

(2025-12)

• Manage and grow a portfolio of household customers.
• Acquire new customers through leads and referrals.
• Cross-sell banking products (loans, insurance, investments).
• Ensure customer satisfaction and timely issue resolution.
• Identify opportunities for upselling and portfolio growth.
• Acquire new customers through leads, referrals, and relationship-building strategies.

Department Manager - Reliance Retail Limited - Sivagangai

(2024-07 - 2025-08)

• Managed daily store operations and merchandising
• Ensured high standards of customer service
• Handled customer queries and complaints effectively
• Conducted daily floor walks with assistant managers
• Managed inventory and controlled costs
• Prepared performance reports for senior management

Master of Business Administration - MBA - PSNA College of Engineering and Technology (Anna University, Chennai) (2022 - 2024)

Bachelor of Commerce - B.Com - Arulmigu Palani Andavar Arts and Science College (Madurai Kamaraj University) (2019 - 2022)

Higher Secondary School - HSS - Meenakshi Hr. Sec. School (2017 - 2019)

SSLC - Govt Hr. Sec. School, Pappam patti, Palani (2015 - 2017)