Gopalan Arumugam

Professional in Mortgage Underwriting with a proven record of 4+ years of experience. Proficient track record of facilitating Agile methodologies to enhance team productivity and deliver exceptional results. I seek a challenging role where I can demonstrate my communication, and problem-solving skills, drive continuous improvement, and successfully guide teams toward project success in a dynamic and innovative environment.

Specialist Customer Care (underwriter) - Barclays Global Service Centre - Chennai

(2021-06)

• I have proven accountable for supporting cross-functional teams like KYC and Post offer during high volume.
• Trained new bank colleagues, assisted my teammates in understanding the process better, and supported them in improving their performance and quality.
• Performed Overtime on weekdays and weekends whenever business required.
• Handled KYC Escalations which helped the application proceed on time.
• Received appreciation from Onshore and higher management on effective performance in handling calls, improving the time to offer. Under the values of Excellence, Service, stewardship & Integrity

Senior Analyst (underwriter) - Teleperformance - Chennai

(2019-12 - 2021-06)

Third-party vendor for Barclays Mortgage process

• I assessed and evaluated loan creditworthiness by analyzing applicants' financial information, including income, assets, liabilities, and credit history to mitigate the risk of approving eligible loans.
• I achieved high accuracy and maintained a 90% accuracy rate and 100% productivity in underwriting decisions, reducing post-closing issues and improving overall loan quality.
• I trained and mentored a team of 10 junior underwriters for 1.5 months, improving their performance and efficiency by helping them understand the requirements and increasing overall team productivity. This was achieved by maintaining up-to-date knowledge of regulations and compliance requirements.

Officer (VRM) Virtual Relationship Manager & Cross Sales - Karvy Data Management Service Ltd - Chennai

(2019-05 - 2019-11)

Resolved customer inquiries within the set SLA. Effectively communicating the benefits of separate products based on customers' portfolios helped increase cross-sell opportunities which also helped with referral of friends and colleagues from existing clients. Resolved customer complaints and Worked with clients to tailor virtual solutions to their needs, achieving a 90% success rate in meeting client-specific requirements and goals.

B-TECH - MECHANICAL - VELTECH DR.RR & SR Institute of Science and Technology (2015-06 - 2019-10)