Gopi Krish

Dynamic Airline Security Professional with 2 years of experience in safeguarding airside operations, passenger flow, and critical infrastructure. Expertise in access control, surveillance systems, and regulatory compliance (ICAO, DGCA, BCAS). Proven ability to lead teams, and maintain zero security breaches while delivering seamless travel experiences.

Executive - Security Operations - InterGlobe Aviation limited (IndiGo airlines)

(2024-07)

• Delivered end-to-end passenger services for daily flights, ensuring smooth check-in, boarding, and transit.
• Coordinated airside operations including gate, and baggage handling, maintaining 98% On-time performance.
• Managed a team of staffs, conducting training on security protocols, customer service excellence, and emergency procedures.
• Implemented SOP enhancements that reduced passenger complaints.
• Handled high-stakes customer issues, achieving 95% satisfaction in post-service surveys.
• Greeted and assisted the passengers daily, providing info on flights, gates, and services.
• Conducted pre-flight security checks, access control, and boarding verification.
• Processed lost & found queries, achieving 90% resolution within 24 hrs.
• Recognized for "OVER ACHIEVER" for delivering personalized service during peak seasons.
• Maintained accurate logs and reports for security Audits

Bachelor of Aviation - Aviation - Vels institute of science, technology & advanced studies (2021 - 2024) Chennai, Tamilnadu, India

Higher Secondary - Model higher secondary school (2020 - 2021) Ariyalur, Tamilnadu, India

High School - Saraswathi vidhyalaya higher secondary school (2018 - 2019) Perambalur, Tamilnadu, India