Gopi Rajan

Hands-on Biomedical / Field Service Engineer with experience in medical laboratory equipment servicing, troubleshooting, installation, and preventive maintenance. Skilled in supporting hospital and diagnostic lab environments with strong customer handling and field coordination abilities. Highly motivated to grow with a global MNC medical device organization and specialize in advanced histopathology technologies.

Customer Support Executive - Techserv Healthcare Pvt Ltd. - Chennai

(2023-07)

• Provided on-call and on-site support for a wide range of laboratory equipment, while primarily handling histopathology systems as per company priority across TN, KA, and KL.
• Executed Servicing, installation, Calibration, PM, & Demonstration for histopathology equipment including Tissue Processors, Embedding Stations, Microtomes, Cryostats, & Grossing Systems.
• Recognized by customers and management for immediate response, field readiness, and effective breakdown resolution with minimal downtime.
• Handled promotion, installation, and installation base expansion for multiple laboratory instruments, supporting business growth.
• Maintained Excel-based work reports, service logs, customer follow-up records, and scheduling plans for all service and installation activities. Ensured 100% compliance with daily EOD reporting to management, with accurate and timely documentation.

Marketing Support Executive - Achievers Live Medical Solutions - Trichy

(2023-03 - 2023-07)

• Supported product promotion, demonstration, and installation of medical and laparoscopy equipment.
• Assisted doctors and technicians during demos and on-site technical activities.
• Gained hands-on exposure to customer interaction and field-level technical support

Bachelor's - Biomedical Engineering - Park College of Engineering and Technology (2023)

HSC - Maxwell Matriculation Higher Secondary School (2019)

SSLC - Maxwell Matriculation Higher Secondary School (2017)