Gopichand Talluri

Desktop Support Engineer with 8+ years of experience in IT Infrastructure, Windows Server, Office 365, Active Directory, LAN/WAN Support, Hardware Troubleshooting and End User Support. Experienced in handling enterprise environments, resolving technical issues, supporting network infrastructure and maintaining high system uptime. CCNA Certified with strong problem-solving and customer support skills.

Desktop Support Engineer - Akshara Enterprises - Hyderabad

• Installed, configured, and maintained desktops, laptops, printers, and scanners
• Installed and supported Microsoft Office 365 applications
• Supported conference room devices and video conferencing
• Resolved software installation and operating system issues
• Supported printers, scanners, and network connectivity
• Managed Active Directory user accounts, password resets
• Performed data backup and recovery

Desktop Support Engineer - RT NETWORK SOLUTIONS PVT LTD

• Managing networked PC's, Desktop and Laptops
• Installing and managing network printers
• Resolving technical problems occurred in Network
• Responsible for troubleshooting user-end Network Problems
• Creation & Configuration of mail profiles, mail backup and restore in mail clients outlook
• Managing and maintaining the PC's, Routers and Switches
• Responsible for the Complete Network operations-AP region
• Provide remote Administration like Tightvnc, Team viewer, and Remote Desktop Connections
• Installing and updating the service pack, windows patches, antivirus
• Installed operating systems on desktops based on customer requirements
• Provided remote support to end users via phone calls or chat sessions
• Troubleshot network connectivity issues including LAN and WAN connections, Wi-Fi networks, VPNs
• Daily vendor call Follow-up for long pending calls
• Provided support via remote desktop software, diagnosing customer issues over private and Public networks

System Engineer and Network Technician - Andhra University, Under Sainath Information Technology

• Providing satisfactory User-end support by solving the problems in time
• Responsible for troubleshooting user-end Network Problems
• Experience in handling Systems like HP, DELL Desktops
• Installing, Maintaining and Troubleshooting of Network Printers
• Creating new group policies as per the Client Requirement
• Creating Organizational Groups and Users
• Troubleshooting network/desktop/server issues remotely and at site
• Providing OS Installations & Upgrades for labs daily

Field Technician - SHIVAM INFOCOM PVT LTD

Telecom

B.sc - Electronics - Krishna University

Intermediate - MPC - NIOS (National Institute of Open School)

SSC - Class X - K.C.W.E.E.S High School