General Manager at Satish Stores
- Handling multiple Stores in Gandhi Bazar, Malleshwaram, Thippasandra, Hanumanthnagar, Mysore
- Inspire, Motivate and coach the store Managers and assistants
- Liaising with agencies and looking pamphleting and activation
- Positioning, layout and labelling of stores, coordinating with the central warehousing team and the suppliers
- Customer management including personalization of offers, managing complaints, feedbacks and create wholesome experience
- Team development and talent management Demonstrate experience and results in sales performance, visual merchandising and leadership
- Creating a positive and engaging working environment and ensuring excellent and operational standards across all stores
- Be involved in new store openings
- Profitable growth in sales, revenue through planning, execution and management of a supportive team
Regional Head at GIRI TRADING SERVICES
- Handling Basavanagudi, Malleshwaram, HAL
- Profitable growth in sales, revenue through planning, execution and management of a supportive team
- Managing Purchases
- Managing Stock Inventory
- Customer Database Management
- Online portal management
- Determine the operational practices of all stores in the area, making sure each runs smoothly, cleanly, complies with marketing and sales campaigns and meets budget and sales goals
- For overseeing sales operations, meeting targets and managing the sales team in the region. Primary job responsibilities of an area sales manager would include: Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
- Overall responsibility for a number of stores in an allocated area. Will be responsible for staff and will work closely with other senior managers and department managers
Senior Technical Support Analyst at MPHASIS, AN HP COMPANY
Project: BOA - Answering Customer Calls as per training imparted and Standard Call Handling.
- Answering calls using the easiest, least tedious method appropriate for the Call Type Procedures available for better servicing the customer
- Involved in increasing customer relationship
- Resolving Technical issues remotely for (Applications, Network issues, & Hardware/Software issues)
- Server Domain along with implementing Active Directory Infrastructure and managing permissions
- Configuring the mail accounts to the user on MS Outlook, and Outlook Express
- Updating the Account Status on Client Database
- Configuring outlook express and MS-outlook and configuring mail accounts and checking connectivity of server by ping to designated IP address
- Taking backups and scheduled backups at the end of the day
- Installing, configuring and sharing the network printer
- Troubleshooting Internet explorer connectivity issues, proxy servers and web based applications
- Maintain and troubleshooting network related problem and monitoring network performance
- Creating appropriate records of calls on the in-house database management System and paper Reports submitted at the end of shift
- Data Audits, includes auditing of the ticket documentation & analysis for trouble shooting procedures followed
- Involved in on job training, helping the new recruits handle the calls (floor support)
- Follow up tickets, Use trouble Ticketing system, Track a call to closure
- Answer Escalated calls
- Training/monitoring and Performance Management of the team, and provide feedback
- Ensure availability of latest knowledge on Products across the Team and Conducting regular refresher training courses
- Prepare Scorecards for the team (Conducting appraisals), guide team members on performance management and Career Development
- Recording Quality procedures, error sheet for monitoring of performance of analyst
- Preparation of Accuracy and Time lines Internal Reports (Publish monthly progress reports) submitted to the operations Manager, and Managing day to day workloads
- AOM Planning includes forecasting of production of the team & diverted tasks
Senior Technical Agent at MPHASIS, AN HP COMPANY
Project: Earth Link - Answering Customer Calls as per training imparted and Standard Call Handling.
- Answering calls using the easiest, least tedious method appropriate for the Call Type Procedures available for better servicing the customer
- Involved in increasing customer relationship
- Resolving Technical issues remotely for (Applications, Network issues, & Hardware/Software issues)
- Updating the Account Status on Client Database
- Receiving calls from customers regarding service or Queries resolutions
- Managing length of calls
- Resolve customer query & problems with appropriate solutions in with company policy
Sr. Analyst at SPARSH (SPANCO)
Project: BSNL
- Attending calls for Data one Broadband
- Ensure Product and Process Quality
- Mentoring/Coaching for new agents
- Support for Modem/Router
Team Leader at SPARSH (SPANCO)
International process (6 months) - Telecom/Internet support
- Answering Customer Calls as per training imparted and Standard Call Handling. For Telecom/Internet support
- Guide Team members in improvement of individual performance
- Answering calls using the easiest, least tedious method appropriate for the Call Type Procedures available for better servicing the customer
- Involved in increasing customer relationship
- Hands on experience on various applications like Networking, LAN, Wireless, ticketing tool, Active directory and Break-fix Incident Management and problem management
