Head of Operations & Client Relations at SVS Enterprise (2023-03 – Present)
- Lead end-to-end relationship management for key accounts, acting as the primary point of contact to identify business opportunities and secure new project contracts.
- Proactively engage with potential clients to discuss business requirements, present solutions, and drive revenue growth for retail fit-out and interior projects.
- Coordinate with internal site teams and external vendors to ensure client expectations are met from project initiation to delivery.
- Develop and implement operational SOPs to enhance service delivery and client satisfaction.
Business Partner at Paysmartbharat (Payment Gateway) (2020-11 – 2023-02)
Senior Operation's Manager at Burgundy Hospitality Pvt. Ltd. (2014-08 – 2020-10)
- Business Expansion, Drive Sales, Stores Performance & sales Analysis.
- Market and competition surveys to help formulate current and future business strategies for the opening of new Stores.
- Initiate in-store research to establish, maintain and monitor customer purchase & sales trends.
- Minimizing operational expenses to maintain store profitability.
- Reviewing Targets with Store Managers weekly; implemented actionable POA to improve selling standards.
- Involved in company's expansion plan (scouting, agreements, licensing, store setup).
- Recruiting the team in line with Store demands and budgets.
- Individual sales associate training as per their contribution in sales.
- Developed alternate online sales channels like Swiggy, Zomato for additional revenue.
City Manager at L'OCCITANE India Private Limited (2010 – 2014)
- Manage and direct operations team to achieve business targets.
- Assist in developing/updating standard operating procedures.
- Build strong relationships by addressing customer issues and complaints in a timely manner.
- Assist in employee appraisals, promotions, compensation, and termination.
- Conduct performance reviews and provide feedback.
- Conduct regular team meetings to discuss issues, concerns, and updates.
- Support operational risk and audit processes for preventive maintenance.
- Involved in expansion planning (area scouting, agreements, licensing, and store setup).
- Managed In-Store Promotions & Socialite Events, and executed special weekend & product-specific promotions.
Store Manager (Lancome & Ralph Lauren) at L'oreal Pvt. Ltd. (2008-01 – 2010-02)
Team Leader at HCL Technologies (2004-10 – 2007-12)
Supervisor at Beauty Concepts Pvt. Ltd. (2001-02 – 2004-09)
