Freelance Quality Analyst - Ardor Company - Miami, FL
(2023-01)
- Performed manual and regression testing for web and mobile applications to ensure product quality and compliance with business requirements.
- Identified, documented, and tracked defects using structured test cases and bug reporting workflows.
- Collaborated with development, product, and operations teams to validate fixes and support timely release cycles in a remote freelance capacity.
- Executed functional, smoke, and user acceptance testing (UAT) for new features and platform enhancements prior to production deployment.
- Created and maintained test documentation, checklists, and quality reports to support process standardization.
- Participated in sprint reviews and requirement walkthroughs to clarify acceptance criteria and reduce rework.
- Monitored quality metrics and recurring defects to recommend process improvements and strengthen product reliability.
- Supported data validation and end-to-end workflow testing to ensure accurate system behavior and positive end-user experience.
Human Resource Executive - Dream Labs, ETA Transit - Boca Raton, FL
(2019-11 - 2023-05)
- Managed end-to-end recruitment processes, including job postings, sourcing, screening, and interviewing candidates.
- Collaborated with hiring managers to understand staffing needs and create effective recruitment strategies.
- Utilized recruitment tools and platforms to attract and select qualified candidates.
- Facilitated the onboarding process for new employees, ensuring a smooth transition into the organization.
- Provided guidance to employees on HR policies and procedures.
- Maintained accurate and up-to-date employee records in the Human Resource Information System (HRIS).
- Generated reports and analyzed HR data to support decision-making.
- Conducted exit interviews and analyzed feedback from departing employees.
- Coordinated the offboarding process, ensuring completion of all exit formalities.
- Stayed informed about changes in labor laws and regulations.
Recruitment Assistant - Y K Almoayyed and Sons - Bahrain
(2016-04 - 2019-02)
- Assisted in identifying potential candidates through online job portals, social media, and other recruitment channels.
- Maintained an organized database of potential candidates.
- Reviewed and processed incoming job applications.
- Scheduled interviews and coordinated logistics for candidates and interviewers.
- Drafted and posted job advertisements on Naukri, Indeed, LinkedIn, Monster, Gulf Talent, and Bayt.com.
- Conducted reference checks and documented findings for the recruitment team.
- Maintained accurate records in the applicant tracking system (ATS) and generated recruitment reports.
- Assisted in preparation of offer letters and employment contracts.
Recruitment Consultant - MCR Recruitment Services - Bahrain
(2015-02 - 2016-04)
- Built and maintained relationships with clients to understand hiring needs and organizational culture.
- Utilized job boards, social media, and networking to identify and attract potential candidates.
- Screened and assessed candidates through interviews, reference checks, and skills assessments.
- Scheduled and conducted interviews and coordinated logistics with clients and candidates.
- Presented and negotiated job offers to ensure mutually beneficial agreements.
Senior Customer Care Executive - Mahindra Satyam (Tech Mahindra) - India
(2011-09 - 2012-10)
- Handled inbound calls and inquiries from customers regarding products and services.
- Provided accurate information and resolved customer issues effectively.
- Assisted customers with order placement, tracking, cancellations, and modifications.
Customer Care Executive - IBM Global Process - India
(2010-12 - 2011-08)
- Handled inbound customer inquiries and provided accurate product and service information.
- Troubleshot and resolved customer issues, complaints, and technical problems.
- Documented customer interactions and participated in quality assurance programs.
