Gourav Jain

My name is gourav Jain and I belong to Jaipur rajasthan presently in Ahmedabad. I had 11 year of experience in customer and technical support along with sales and fraud prevention

Fraud Prevention Executive & Process Analyst at Ttec India Customer Solutions Private limited (2025-02 – Present)

• Analyze transactions to detect fraud and suspicious activity
• Conduct account verification and risk assessments
• Ensure compliance with fraud policies
• Maintain investigation reports and documentation
• Collaborate with teams to resolve fraud cases

Customer Support Executive, Technical support Executive & Team lead at Teleprformance India Private Limited (2019 – 2024)

• Managed customer queries via voice and chat
• Delivered technical troubleshooting support along with selling of antivirus plans to other country customer and cress sale and upsale
• Led team performance and coaching
• Monitored SLA and quality metrics In Shop Demontrator at Oppo & Vivo Smart Phones (2014 – 2019)
• Assisted customers with mobile product selection
• Demonstrated features and achieved sales targets
• Managed inventory and displays

B.com – Rajasthan University (2017)

12th – S. S. Jain Subodh Senior Secondary School (2014)

10th – Govind Public Secondary School (2012)