Technical Consultant - D365 CRM & Power Apps (2025-08 – Present)
Field Service Industry (2025-08 – Present)
- Implemented Change Request to enhance Entitlements Management with yearly agreement tracking, support limits, warning alerts, and historical records.
- Integrated ServiceNow with Dynamics 365 CRM with real-time two-way ticket synchronization and attachment management.
- Automated CRM-to-SharePoint bulk file migration using reference links, reducing manual effort by 50%.
- Customer Complaint Management System (CCMS) – Complaint and request management with SLA, approval process email notification.
Sales & Rental Services
- Developed end-to-end Dynamics 365 CRM with Business Central integration for core entities and quote management.
- Automated Rental & Sales quote creation through CRM APIs, PAF and showcased by virtual entities.
- Prepared technical design and CR documents, unit testing, deployment and hyper-care support.
Facility Management Industry (2023-06 – 2025-08)
- Integrated AI-powered WhatsApp with Dynamics 365 CRM for customer support, feedback, product catalogue, appointment, documents, and notifications - improving engagement by 65%.
- Amazon payment gateway integration using azure services for payment automation.
- Developed SLA escalation workflows with multi-level alerts and SSRS reports, improving presenting and reporting efficiency.
- Automated resource time entries workflows with F&O and Microsoft Teams integration.
- HubSpot integration and optimized Dynamics 365 performance through log cleanup, storage optimization, data migration.
