Gouse MOHIDDIN Shaik

Detail-oriented Operations Professional with experience in employee onboarding, documentation, record management, data handling, MIS reporting, workforce coordination and stakeholder management. Experienced in reviewing documentation, maintaining accurate and confidential records, identifying missing information, tracking pending cases, coordinating with internal teams and vendors, and following defined processes and SOPs. Strong attention to detail, data accuracy, timely follow-up and issue resolution.

Seeking opportunities in BGV, KYC Operations, Document Verification, Banking Operations, Back Office, Non-Voice and Process Associate roles.

HR & Operations Executive at Flipkart – Instakart Services Pvt. Ltd. (2025-01 – Present)

• Supported recruitment and workforce requirements for delivery, logistics and support roles across multiple locations.
• Managed employee onboarding, induction and documentation while following established processes.
• Maintained employee records, attendance data and operational information with a strong focus on accuracy.
• Prepared MIS reports and operational trackers for management and process monitoring.
• Reviewed documentation and followed up on pending onboarding and record-completion activities.
• Coordinated with HR, operations and ground teams to resolve day-to-day workforce and documentation issues.
• Supported employee issue resolution while maintaining professionalism and confidentiality.
• Coordinated workforce activities across multiple locations and stakeholders.

Service Manager at Star Motors – Greaves 3 Wheelers (2024-01 – 2025-01)

• Managed daily operations and coordinated activities between customers, technicians, vendors and management.
• Maintained job cards, service documentation, operational records and workflow updates.
• Coordinated with vendors regarding spare-parts availability, procurement and operational requirements.
• Managed stock records, inventory tracking and procurement coordination.
• Monitored workflow, service quality and adherence to defined operational processes.
• Prepared operational reports and documentation for management review.
• Tracked activities from customer request through job completion while maintaining accurate records.
• Handled escalations, follow-ups and issue resolution across multiple stakeholders.

Bachelor of Commerce in Commerce – Srinivasa Degree College, Nandigama (2023-01)