Gowri Nanda

Motivated and customer-focused professional with 1.5 years of experience in delivering high-quality service and support in the hospitality industry. Seeking to leverage my interpersonal skills, problem-solving abilities, and commitment to customer satisfaction in a dynamic customer service role. Eager to contribute to a team-oriented environment where I can continue to grow professionally while ensuring a positive experience for every client or guest

Sr. Guest Service Associate - Ginger Hotels - Kerala

(2024-01)

• Delivered exceptional guest service by managing check-in/check-out processes smoothly and efficiently.
• Handled guest queries, requests, and complaints with professionalism, ensuring a high level of guest satisfaction.
• Maintained accurate guest records, reservations, and billing using Property Management Systems (PMS).
• Coordinated with housekeeping and other departments to ensure timely room readiness and guest requirements.
• Ensured compliance with hotel policies, including ID verification and safety protocols at check-in.
• Assisted in managing daily front desk operations and supported junior associates in training and task execution.
• Promoted hotel services and upsold room upgrades and additional amenities to enhance the guest experience.
• Monitored guest feedback and reported recurring issues to management for continuous improvement

Certification Programme - Aviation, Hospitality and Travel Management - Frankfinn Institute of Aviation, Ernakulam (2023-01 - 2024-01)

Higher Secondary Certificate - HSS Thiruvampady, Alappuzha (2020-01 - 2022-01)