Gowtham Boopathy

Windows System Administrator / Infrastructure Engineer with 10+ years of experience in Windows Server Administration, Active Directory, Backup & Recovery, Endpoint Management, Network Troubleshooting, and IT Infrastructure Support. Experienced in managing enterprise IT infrastructure, server administration, user access management, system maintenance, and technical support.

IT Engineer at Service Care LTD (2023-12 – Present)

Client: Terawe Technologies

Engineer – IMS at Kaseya (2023-05 – 2023-12)

Customer Support Engineer at CMS IT Services Pvt. Ltd. (2019-06 – 2023-04)

Technical Support Engineer at Inspirisys Solutions Ltd. (2016-05 – 2019-06)

Windows System Administrator | Infrastructure Engineer

• Administer and maintain Windows Server environments (2008, 2012, 2016, and later versions), ensuring high availability, security, and optimal performance.
• Monitor server health, system logs, and endpoint protection solutions to maintain infrastructure stability and security compliance.
• Perform backup, restoration, and disaster recovery operations using Windows Server Backup and enterprise backup solutions.
• Manage Active Directory administration, including user accounts, group policies, access permissions, password resets, and account lockout resolution.
• Administer file server permissions and access controls in accordance with organizational security policies and user access requirements.
• Plan, schedule, and implement server, hardware, software, patching, and maintenance activities with minimal business disruption.
• Troubleshoot and resolve server, desktop, hardware, software, operating system, and network connectivity issues within defined SLA targets.
• Install, configure, and support Windows operating systems, enterprise applications, and IT infrastructure components.
• Maintain IT asset inventories, hardware lifecycle records, system documentation, and operational reports.
• Support LAN infrastructure, structured cabling, switch migrations, and network connectivity projects across multiple locations.
• Collaborate with network, database, application, and infrastructure teams to resolve complex technical incidents and implement solutions.
• Coordinate with vendors and service providers for hardware replacement, software support, warranty services, and infrastructure maintenance.
• Manage workstation deployment, software distribution, system configuration, and end-user support services.
• Perform proactive monitoring, incident management, root cause analysis, and preventive maintenance to minimize service disruptions and improve system reliability.
• Participate in technical reviews, knowledge-sharing initiatives, and onboarding activities to support team development and operational excellence.

B.E. in Electrical & Electronics Engineering – N.P.R. College of Engineering and Technology, Dindigul (2012 – 2016)

Higher Secondary Certificate in HSC – M.S.P.

Solai Nadar Memorial Higher Secondary

School, Dindigul (2011 – 2012)

Secondary School Leaving Certificate in SSLC – M.S.P.

Solai Nadar Memorial Higher Secondary

School, Dindigul (2010 – 2011)