Gowtham Gowtham

Dedicated IT Associate with 2+ years of experience in application troubleshooting, production support, incident management, and change management in enterprise .NET environments at NTT DATA. Proven ability to maintain 98% SLA compliance while handling high-volume operational tickets. Completed intensive hands-on training in AWS Cloud, DevOps practices, CI/CD pipelines, Infrastructure as Code, and Linux administration.

Seeking an Associate DevOps Engineer role to leverage operational expertise and technical skills in cloud automation and infrastructure management.

Information Technology Senior Associate at NTT DATA (2022-02 – 2024-03)

• Managed 50+ technical tickets per month for a critical internal claims application built on.NET framework, ensuring high availability and rapid issue resolution.
• Delivered software change requests, incident analysis, and problem management while consistently meeting strict SLA timelines.
• Performed root cause analysis and troubleshooting of production deployment issues, coordinating effectively with cross-functional infrastructure teams for timely hotfixes.
• Monitored application performance and uptime, identifying and resolving functional anomalies to minimize downtime.
• Served as escalation point for major application environment issues and conducted knowledge transfer sessions on workflows, environment setup, and operational best practices.

Bachelor of Engineering (B.E.) in Electronics and Communication – Rajarajeshwari College of Engineering (2017 – 2021)