Gowthami B

Accomplished Operations & Program Management professional with 13+ years of experience, including 6+ years of leadership experience, leading catalog, content, and marketplace operations across the e-commerce ecosystem. Leveraged data-driven decision-making, cross-functional collaboration, process optimization, and operational governance to deliver high-quality execution, improve customer experience, and drive measurable business outcomes. Recognized for transforming operational challenges into scalable solutions through continuous improvement, stakeholder influence, and people leadership.

Catalog Manager – Program and Service Delivery - Amazon Retail India Pvt. Ltd.

(2022-11 - 2025-12)

• Led end-to-end delivery of catalog quality initiatives across Amazon Consumables, Everyday Essentials, and Prime Now, driving weekly execution, launch readiness, and annual business goals through data-driven ASIN prioritization.
• Directed catalog optimization by improving product titles, attributes, pricing, quantity information, and detail page quality, ensuring a superior customer experience and higher catalog accuracy.
• Planned execution roadmaps, managed flat-file deployment, and collaborated with Business, Product, Technology, and Operations teams to deliver scalable catalog solutions aligned with business priorities.
• Achieved annual business targets one quarter ahead of schedule by prioritizing high-impact catalog improvements and executing structured delivery plans.
• Closed a 783 bps performance gap and delivered a 980 bps improvement for Amazon Consumables while improving the Amazon Pets program by 1,300 bps through root cause analysis and targeted quality initiatives.
• Collaborated with Technology teams to map 1,002 product attributes, enabling DFA compliance for 100,000+ additional ASINs and significantly improving catalog completeness, discoverability, and customer experience.
• Prepared executive-level Weekly Business Reviews (WBRs), dashboards, and operational reports, providing actionable insights into catalog health, quality trends, delivery risks, and business performance.
• Conducted structured 5 Whys Root Cause Analysis to resolve recurring catalog quality issues and partnered with Technology teams to implement scalable automation and long-term corrective actions.
• Managed project dependencies, operational risks, and vendor onboarding, including successfully integrating Polestarre as a strategic outsourcing partner within three weeks, ensuring uninterrupted business continuity.
• Built strong partnerships with Business, Product, Technology, Finance, Operations, and external vendors to deliver strategic catalog programs and achieve shared business objectives.
• Presented business performance, operational risks, and catalog quality insights to senior leadership, enabling informed decision-making and continuous improvement across multiple programs.
• Coached and mentored associates through structured feedback, career development, and knowledge-sharing initiatives, fostering a high-performance culture focused on operational excellence and quality ownership.

Associate Manager – Catalog Operations - Prione Business Services (Amazon–Catamaran JV)

(2019-04 - 2022-11)

• Led multiple marketplace initiatives, including Amazon Karigar, Amazon Easy, Amazon Brand Solutions, and Catalog Quality, driving end-to-end execution of catalog, imaging, and discoverability programs across diverse business categories.
• Directed project planning, governance reviews, and stakeholder communication to ensure timely program delivery, operational excellence, and alignment with business objectives.
• Standardized catalog review processes, quality frameworks, and operational workflows, improving content accuracy, listing consistency, and execution efficiency across programs.
• Generated $62.17M in GMS, exceeding the annual target of $39.26M by 58%, while improving productivity to 433.7 against a target of 292 (48% improvement).
• Achieved 7.69 FTE operational savings through workflow optimization and automation while maintaining 99.6% catalog quality, improving operational quality to 99.68%, image quality to 99.63%, and increasing Seller Experience scores to 4.7–4.8.
• Reduced request creation SLA by 33%, issue resolution SLA by 54%, and improved response rates by 20% through structured RCA, process improvements, and continuous quality governance.
• Built strong partnerships with Business, Operations, Seller Support, and cross-functional teams to resolve operational challenges, improve catalog quality, and successfully deliver strategic marketplace initiatives.
• Successfully managed the transition of 14 associates without impacting business continuity, while coaching team members that contributed to two internal promotions and consistently high employee engagement.
• Authored SOPs, onboarding guides, and knowledge management resources that standardized operational processes, accelerated associate readiness, and strengthened execution consistency across teams.

Senior Service Specialist - Prione Business Services

(2015-02 - 2019-03)

• Directed comprehensive catalog operations and imaging initiatives, facilitating growth for Marketplace sellers and high-value strategic brands.
• Secured an incremental ₹2.5 lakh in revenue by driving the adoption of A+ Content strategies.
• Managed an 8-member imaging team to coordinate PAN India photoshoots for key brands like OPPO, Xiaomi, and pTron, ensuring rigorous quality compliance.
• Acted as the sole Subject Matter Expert (SME) providing functional guidance and operational support to a cohort of approximately 80 associates.
• Orchestrated the successful transition of the MIF process from a 3-member pilot to a robust business-as-usual operation with 40+ members.
• Strengthened operational readiness by training over 20 new associates on end-to-end cataloging workflows and cross-functional standards.
• Surpassed productivity benchmarks and quality targets through the strategic implementation of process automation and turnaround time optimizations.

Associate Strategic Alliance - Eye and Buy Retail Pvt Ltd

(2014-03 - 2015-02)

• Managed product catalog data across multiple e-commerce platforms, ensuring content accuracy, completeness, and adherence to quality standards.
• Collaborated with cross-functional teams to resolve catalog-related issues and improve operational workflows.

Sales /Event Co-coordinator - Net zealous Services Pvt. Ltd

(2012-07 - 2014-03)

• Coordinated end-to-end planning and execution of B2B conferences, training programs, and corporate events for leading pharmaceutical clients, including Cipla and Sun Pharma, ensuring seamless delivery and high client satisfaction.
• Managed client engagement, delegate acquisition, event logistics, and stakeholder communication, consistently exceeding participation targets while strengthening customer relationships.

B.Tech. - Electronics & Communication Engineering - B.I.T. Institute of Technology, JNTU Anantapur (2011)

Higher Secondary Education (Class XII) - Sri Chaitanya Junior College, Tirupati (2007)

Secondary School Certificate (Class X) - Sri Balaji Vidya Vihar, Hindupur (2005)