Govinda Pagdaloo

Flight Attendant with over 3 years of experience in providing exceptional customer service and ensuring passenger safety on board regional flights. Proficient in operational procedures and handling in-flight emergencies, notably implementing a safety protocol that improved efficiency by 20%. Skilled in conflict resolution and maintaining calm in high-stress situations.

Flight Attendant at Star Air (2023-08 – Present)

Flight Attendant providing exceptional customer service and ensuring passenger safety on board regional flights.

• Conducted thorough pre-flight safety checks, ensuring all protocols were followed for maximum safety standards compliance.
• Efficiently coordinated with a team of attendants to manage meal services for up to 150 passengers, enhancing customer satisfaction.
• Addressed multiple in-flight emergencies by dispatching appropriate protocols, ensuring passenger safety and maintaining cabin calm.
• Showcased excellent interpersonal skills by resolving customer complaints swiftly and maintaining a friendly atmosphere throughout flights.
• Implemented a passenger seating strategy that improved boarding time by 15%, increasing overall efficiency and satisfaction.

Customer Service Representative at Tech Mahindra Business Services (2019-01 – 2023-07)

Managed high-volume call center operations and customer inquiry resolution.

• Managed a high-volume call center, addressing over 100 customer inquiries daily, leading to a 25% increase in customer satisfaction.
• Collaborated with cross-functional teams to implement a new booking system, enhancing efficiency and reducing customer wait time by 10%.
• Utilized strong problem-solving skills to find quick solutions to customer complaints while maintaining company policies and standards.
• Trained and mentored new team members, imparting best practices for communication and service that improved departmental performance.

Outbound Supervisor at Excela PVT LTD (2018-02 – 2019-08)

Medical billing collections supervision.

• Collecting Doctors medical Bill for US
• 2 years experience

Information Retrieval Officer at Justdial (2014-10 – 2017-07)

Knowledge Process Outsourcing.

• Knowledge Process Outsourcing

Bachelor's in Commerce – Yashwantrao Chavan Maharashtra Open University (2021-07 – 2025-05)