Gp Undefined

Flight Attendant at Star Air (2023-08 – Present)

Flight Attendant providing exceptional customer service and ensuring passenger safety on board regional flights.

Conducted thorough pre-flight safety checks, ensuring all protocols were followed for maximum safety standards compliance.
Efficiently coordinated with a team of attendants to manage meal services for up to 150 passengers, enhancing customer satisfaction.
Addressed multiple in-flight emergencies by dispatching appropriate protocols, ensuring passenger safety and maintaining cabin calm.
Showcased excellent interpersonal skills by resolving customer complaints swiftly and maintaining a friendly atmosphere throughout flights.
Implemented a passenger seating strategy that improved boarding time by 15%, increasing overall efficiency and satisfaction.

Customer Service Representative at Tech Mahindra Business Services (2019-01 – 2023-07)

Managed high-volume call center operations and customer inquiry resolution.

Managed a high-volume call center, addressing over 100 customer inquiries daily, leading to a 25% increase in customer satisfaction.
Collaborated with cross-functional teams to implement a new booking system, enhancing efficiency and reducing customer wait time by 10%.
Utilized strong problem-solving skills to find quick solutions to customer complaints while maintaining company policies and standards.
Trained and mentored new team members, imparting best practices for communication and service that improved departmental performance.

Outbound Supervisor at Excela PVT LTD (2018-02 – 2019-08)

Medical billing collections supervision.

Information Retrieval Officer at Justdial (2014-10 – 2017-07)

Knowledge Process Outsourcing.

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