Gracy Gracy
CyberArk|IAM|PAM
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About
Highly skilled Senior IAM Technical Support Specialist with 5+ years of experience in Identity and
Access Management (IAM), Privileged Access Management (PAM), and security solutions across large enterprise environments. Certified CyberArk Defender and Sentry, with expertise in CyberArk, SailPoint
IIQ, Entrust, Okta MFA, and SSO, ensuring secure access and identity management. Proficient in integrating IAM solutions, managing authentication and directory services, and automating IAM processes. Adept at troubleshooting, incident management, and providing excellent customer support using tools such as Splunk, Jira, ServiceNow, and Automation Anywhere.
Experience
Highly skilled Senior IAM Technical Support Specialist with 5+ years of experience in Identity and
Access Management (IAM), Privileged Access Management (PAM), and security solutions across large enterprise environments. Certified CyberArk Defender and Sentry, with expertise in CyberArk, SailPoint
IIQ, Entrust, Okta MFA, and SSO, ensuring secure access and identity management. Proficient in integrating IAM solutions, managing authentication and directory services, and automating IAM processes. Adept at troubleshooting, incident management, and providing excellent customer support using tools such as Splunk, Jira, ServiceNow, and Automation Anywhere.
Education
EDUCATION
Master of Science in Cybersecurity
New York Institute of Technology | Vancouver, BC, Canada | May 2020
Bachelor of Engineering in Computer Science
Visvesvaraya Technological University | Gulbarga, Karnataka, India | May 2015
