Gs Tejas
Electronics and Communication Engineer
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About
Motivated Electronics and Communication Engineer with hands-on experience in technical support, application development, and IoT systems. Adept at diagnosing technical issues, communicating effectively with end users, and delivering accurate resolutions. Experienced working in Agile environments with strong analytical skills, a customer-first mindset, and a proven ability to manage multiple priorities.
Immediate joiner seeking a Service Desk / Help Desk role to leverage technical troubleshooting and communication skills.
Experience
Service Desk Analyst (Sports Analytics) - Hudl (Agile Sports Technologies) - Bengaluru
(2025-06 - 2026-02)
- Diagnosed, prioritized, and resolved data and application issues raised by internal teams within SLA timelines.
- Logged all interactions and documented activities accurately using internal incident tracking tools.
- Provided end-user support via written communication for analytical queries and system concerns.
- Escalated complex technical incidents to senior analysts ensuring minimal turnaround time.
- Delivered structured, high-accuracy datasets and reports for coaching teams, maintaining quality benchmarks.
- Worked under an Agile/Scrum framework, handling multiple concurrent helpdesk requests efficiently.
Application Support Intern - ROOMAN Technologies Pvt. Ltd. - Bengaluru
(2025-03 - 2025-05)
- Assisted end users with application queries during a 540-hour full-stack development program.
- Identified, documented, and reported application bugs and system issues to the development team.
- Built responsive UI/UX applications with a focus on usability and end-user experience.
- Practiced version control and Agile collaboration, maintaining accurate logs of project activities.
IoT Technical Intern - DevMinds - Bengaluru
(2023-11)
- Developed IoT applications and resolved hardware-software integration issues.
- Provided technical support for smart street lighting systems and documented system configurations.
- Communicated technical findings clearly to team members and stakeholders.
Education
B.E. - Electronics and Communication Engineering - K S School of Engineering and Management
PUC - PCMC (Science) - Narayana PU College
