Guguloth Tejilal

BCA graduate (CGPA 8.56/10) with hands-on expertise in ServiceNow ITSM, Linux, Python, and SQL. Proven ability to resolve IT incidents, manage service desk operations, and deliver reliable technical support in fast-paced environments.

ServiceNow Intern - SmartBridge (AICTE)

• Administered Incident, Problem, Change & Service Request workflows within ServiceNow ITSM platform
• Configured users, roles, catalog items and automated workflows to streamline service delivery
• Resolved simulated support tickets end-to-end; built dashboards and reports applying ITIL best practices
• ITSM, Incident Management, Platform Analytics ,Service Catalog, ServiceNow ,AI Platform , Visual Task Boards ,Platform Analytics ,Experience, Workflow Studio

SEO & Digital Marketing Executive - Webwright solutions

(2026-02 - 2026-03)

• Drove SEO campaigns and lead-generation initiatives while maintaining clear client communication
• Backlinks, profile creation and content creation
• Used AI tools for content creation using AHREFS

Data analytics - Deloitte - Hyderabad

(2026-06 - 2026-06)

• Deloitte Australia Data Analytics Job Simulation on Forage June 11, 2026
• Completed a Deloitte job simulation involving data analysis and forensic technology
• Created a data dashboard using Tableau
• Used Excel to classify data and draw business conclusions

Bachelor of Computer Applications (BCA) - Computer Applications - Government city college (2023-08 - 2026-04)

BIPC - Intermediate - Narayana junior college (2018-06 - 2020-04)

School - Aryabhatta high school (2006-06 - 2018-04)