Guileesag Daimai

Experienced salon and spa manager /customer support executive with expertise in optimizing operations to enhance client experiences. Proficient in team leadership, appointment scheduling, inventory management, and ensuring high service quality standards. Adept at fostering a welcoming atmosphere that promotes customer retention and drives business growth. Committed to delivering exceptional client satisfaction through efficient management and strategic planning.

Senior Salon Manager at Amiralifestyle pvt ltd (2023-08 – 2025-01)

Responsible for overseeing day-to-day salon/spa operations, managing appointments, supervising staff, handling client queries, maintaining inventory, and ensuring smooth workflow with a focus on service quality and customer experience.

Customer Care Executive, International voice process at Business Process Outsourcing (2025-02 – 2025-12)

• Delivered exceptional customer service in an international voice process, achieving a customer satisfaction score of 95%+ through effective communication and problem resolution.
• Managed high-volume inbound calls with an average handling time reduction of 15%, enhancing overall operational efficiency.

Front Office Receptionist at Yire Exim & Hotels Pvt Ltd (2022-01 – 2023-06)

• Managed front office operations efficiently, handling an average of 50+ guest interactions daily, enhancing overall customer satisfaction by 20% through prompt and courteous service
• Coordinated appointment scheduling and communication between departments, reducing wait times by 15% and improving office workflow
• Implemented new visitor registration protocols, increasing security compliance and streamlining check-in processes by 25%

XIIth in English