Gulafsha

Motivated and adaptable professional with experience in customer service, insurance, medical-sector operations, and client communication. Strong interpersonal and communication skills with a keen interest and knowledge in makeup and skincare. Able to work effectively with customers, understand their needs, and provide professional support in a fast-paced environment.

Medical Officer - Fusion BPO Services

(2023-12 - 2025-07)

• Handled professional communication and customer interactions in a medical-sector BPO environment.
• Assisted with customer queries and maintained clear, accurate communication.
• Worked collaboratively with team members to manage daily responsibilities efficiently.
• Applied problem-solving, time management, and communication skills in a fast-paced workplace.

Insurance Agent - Teleperformance

(2023-06 - 2023-10)

• Communicated with customers regarding insurance-related queries and services.
• Understood customer requirements and provided clear information and assistance.
• Maintained professional customer service while meeting workplace standards.
• Developed strong communication, active listening, and problem-solving skills.

Bachelor of Management Studies - BMS - M.S. College of Arts, Science & Commerce (2022)