Gulshan Kumar

Deliberate Field Executive with 4 years of experience in collection. Clear communicator with detail-oriented team leadership, conflict resolution. Offering recognized analytical and active learning skills to promptly adapt and produce high quality results within fast-paced environments. Eager to contribute towards the attainment of defined corporate goals at a reputable financial institution.

Team Leader - Arrise BPO

(2024-11)

• MIS UPDATION
• Allocation Distribution
• Attending all trainings
• Field visit to support Field Executive
• Communicated regularly with FOs to build rapport and maintain customer satisfaction
• Achieved individual and assigned team target
• Resolved customer complaints by investigating problems and developing solutions to preserve relationship with customer

Field Executive as CRE - Quess Corp Lim.

(2021-10 - 2023-10)

• Collection
• Communicated regularly with customers to build rapport and maintain customer satisfaction
• Resolved customer complaints by investigating problems
• Achieved individual and assigned target

CREM - Jana small finance bank

(2019-07 - 2021-06)

• Sourcing
• Lead Generation
• Collection
• Communicated regularly with customers to build rapport and maintain customer satisfaction
• Tracked and analyzed sales data in FOS to generate forecasting reports and enhance selling propositions and training objectives
• Generated leads and maintained relationships with prospective customers to drive sales forward
• Participated in monthly training on latest technology

Graduation - B.Sc(Phy(H)) - BRABU (2019)

Intermediate - I.Sc - BRABU PATNA (2015)

Matriculation - BSEB PATNA (2012)