Gunasekaran V

Highly skilled and results-oriented professional with over 7 years of experience in quality control, research and development, and service management within the pump industry. Proven ability to lead teams, improve product quality, and reduce service returns. Proficient in maintaining quality records, performing product testing, and ensuring compliance with industry standards. Seeking to leverage a comprehensive skill set to drive innovation and operational excellence.

Senior Service Manager (Ujala) - Super Power Energy - Rajasthan

(2024-09)

• Lead and manage a team of 8 site service technicians; serve as the expert technical resource to help them solve the most difficult problems on-site.
• Supervise the daily operations of the service center and use customer complaint software every day to track and resolve all issues.
• Check product quality and looks; write detailed complaint reports for the factories and email them to ensure new product changes are put in place.
• Inspect market-returned pumps, write defect reports, and manage their repair to successfully turn them into working "service pieces."
• Buy and maintain a steady stock of spare parts to prevent shortages, while handling and tracking all daily service center expenses.
• Spearheaded initiatives to reduce service pump returns by 3% within the first six months.

Research and Development & Quality Control Engineer - Triton Engineering - Kalapatti, Coimbatore

(2023-04 - 2024-08)

• Directed new product development projects to meet the specific requirements for clients including CG Power, Vila, Mahindra
• Received an award for maintaining a perfect attendance record throughout the employment period.
• Maintained rigorous testing and quality records, ensuring compliance with standards such as IS 14220.
• Successfully managed all IS documents with zero issues or non-conformities.
• Consistently maintained product performance within the specified range, eliminating any deviations.

Quality Control Engineer - Zenmark Motors & Pumps - Coimbatore

(2020-08 - 2023-03)

• Performed incoming, final, and in-process inspections on assembled products.
• Conducted routine pump and no-load testing.
• Managed and maintained quality records and files, contributing to a more organized quality assurance process.
• Helped reduce assembly non-conformities by 1% improving overall product reliability.
• Checked paint and varnish viscosity to ensure product finish quality.

Quality Control Engineer - Reeva Engineering - Coimbatore

(2019-09 - 2020-07)

• Supported quality control processes as directed by the Sr. Manager.
• Assisted with incoming and final inspections.
• Aided in maintaining quality records and files.

Graduate Engineer Trainee (GET) - Texmo Industries

(2018-09 - 2019-08)

• Gained foundational experience in a manufacturing environment, reporting to a supervisor.

Bachelor of Engineering (B.E.) - Info Institute of Engineering, Anna University (2018-05)

HSC - Govt. Hr. Sec. School, Kalapatti, Coimbatore (2014-03)

SSLC - Govt. Hr. Sec. School, Kalapatti, Coimbatore (2012-04)